Data Center Customer Operations

6 months ago

Melbourne, Australia Equinix Full time

Data Center Customer Operations
Are you passionate about technology? Want to kick start your career within a leading global organisation? Our hands-on role in our Data Centre’s might be the role for you.

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

About the role:
The Customer Operations Engineer is required to work within our Data Centre’s as part of a rotating shift team. They are tasked with providing our customers with the highest standards of technical service as required and we are recruiting for 2 roles both based at Derrimut.

Customer Operations are also responsible for providing first level support for facility alarms and issues and in performing housekeeping duties to ensure that the Data Centre is maintained in a first class condition. After receiving orientation and onboarding training you will become a valued member of the Equinix team and will become part of a 24x7 shift roster to ensure the customer success at all times.

Applicants may come from a variety of backgrounds but ideally with a passion, education or work experience within the IT industry. The Customer Operations team play a key role in the success of our daily operations and offers a great work/life balance due to the shift patterns and are entitled 5 weeks annual leave.

**Responsibilities**:

- Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning.
- Support Disaster Recovery drills and invocations.
- Install and de-install of customer cross-connections.
- Perform Smart Hands and tape backup Services.
- Warehouse and vendor management.
- Reporting facility alarm, outside hours monitoring of critical facilties
- Incident handling, problem troubleshooting and escalation to upper tier.
- Supervise vendors for work within data center premises.
- Maintain accurate records, document all problems, and prepare reports.
- Exhibit quality workmanship on all work.
- Maintain the cleanliness of data center

Qualifications, Skills and Attribute
- Diploma or Certificate in Networking, IT or related field (ideal)
- High level computer skills including use of Microsoft Office suite of products
- Has a ‘can do’ attitude and approach to work
- Be able to follow processes efficiently and effectively
- Strong attention to detail and customer service focus
- Ability to learn fast and work autonomously and in a team
- We accept grads and new to career

**Benefits**:

- Excellent work/life balance and 5 weeks annual leave
- Clear, direct and structured career path within the Customer Operations, Facilities team and opportunities to move to different wider parts of the business
- Salary package including annual bonus, healthcare allowance
- Work in a supportive collaborative team
- Onsite parking and close proximity to transport links
- Join a Fortune 500 Company with a huge range of company employee benefits

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.

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