Donor Services Coordinator

7 months ago

Allambie Heights, Australia Cerebral Palsy Alliance Full time

Location

Allambie Heights, NSW, Australia

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

The Donor Support Coordinator plays a pivotal role in our Individual Giving team by being the first point of contact for CPA’s amazing supporters. Reporting to our Donor Support Manager, this role is responsible for providing our donors and supporters with a best in class supporter experience in order to maximise donor retention and engagement. The role helps support the significant growth in supporters and fundraising revenue planned for the next 3 years, with the goal to provide a seamless donor experience and build a sustainable income stream to help the organization achieve its mission.

This role is a full-time position and is located at our head office in Allambie Heights.

Working for CPA offers you exceptional remuneration & benefits:

- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
- Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
- 12 weeks paid parental leave and 2 weeks paid partner leave
- 2 additional leave days each year
- $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
- Discounted gym membership for you and your family, using Fitness Passport
- Employee Assistance Program
- Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Responsibilities of the role (not limited to):

- Retaining donors by offering payment holidays and payment downgrades
- Processing donations in response to fundraising campaigns via telephone, mail or online
- Proactive outbound donor care calls to donors to thank them for their amazing support or respond to queries or feedback
- Maintaining up-to-date records within the CRM in line with supporter preferences
- Alerting wider fundraising team to potential prospects for Gifts in Wills, Major Donors or Event participants
- Maintain awareness of the FIA Code of Conduct and undertake relevant industry training to ensure best practice.
- Working collaboratively and maintaining positive working relationships with Donor Support team and the wider fundraising teams to help maximise donor retention and extension
- Providing full support and assistance to the Donor Support Manager as required

About you:

- A huge appreciation for donors and the impact they have on an organisation like CPA to achieve its mission
- At least 2 years direct customer service experience (Not for Profit experience will be highly regarded)
- A sound understanding and demonstration of team procedures to facilitate the smooth operations of the Donor Support team
- Excellent communications skills, both written and verbal
- Empathy for and knowledge of the lived experience of people with a disability and their families
- Willingness to learn additional skills to support the delivery of a high-quality customer experience
- Punctuality and time management
- A flexible and collaborative approach.
- Team player with a “can do” attitude

Important information:
At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click
- here_
- ._

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.

CPA is a smoke free workplace including in, on and around CPA sites and vehicles.

How to Apply

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