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Customer Service Supervisor

5 months ago

Bibra Lake, Australia BlueScope Full time

**Job Description**:
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our BlueScope Distribution business in our **Bibra Lake** team as a **Customer Service Supervisor**. BlueScope Distribution is a single-source provider product, processing and service solutions in steel and aluminium. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

Are you a passionate customer service professional looking to take the next step in your career? As a Customer Service Supervisor, you’ll be leading a team of motivated sales professionals, shaping their skills and empowering them to deliver exceptional customer service. With your natural leadership skills and passion for customer service, you’ll enjoy the opportunity to showcase and develop your knowledge and experience, adding value to both your team and our customers. Enjoy variety in your role by leading a sales team focused on business-to-business sales, as well as overseeing our newly formed retail sales outlet.

You’ll be stepping into an incredible opportunity to lead a team of internal sales professionals, helping them to reach new heights of success. You will be the driving force behind a culture of collaboration and innovation, providing the support, mentorship, and coaching your team needs to thrive. You’ll be a key contributor to business success, always willing to go above and beyond to support your team and help them reach their full potential. With your ability to nurture and strengthen relationships with our key customers, you’ll deliver unforgettable experiences that exceed their expectations while inspiring your team to aim for customer service excellence.

**What Will You Do?**

With your natural drive to take initiative and desire to improve your people management skills, you will:

- guide the team to support their daily interaction with customers, being of a high standard
- serve as a trusted point of escalation for both your team and customers, solving problems effectively
- maintain and enhance relationships with internal stakeholder groups, such as transport and operations
- contribute to strategic planning by supplying market insights that will create smarter solutions for our customers

**More About You**

As someone who is adaptable and has the ability to influence and drive change, you will bring:

- a passion for leadership and helping others thrive
- excellent negotiation and relationship-building skills
- commercial acumen, including an understanding of pricing and margin and its impact on profitability
- an understanding of CRM and ERP platforms

**Why BlueScope**

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

- ** create and deliver innovative solutions** that drive transformation in our business
- ** make an impact **that really does shape the world we live in
- ** keep growing** through continuous learning and development opportunities
- ** enjoy the sense of belonging **that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: _We create and inspire smart solutions in steel, to strengthen our communities for the future._

**Together **we can make a world of difference.**
- Applications close Tuesday 30th May 2023._