Claims Consultant

2 days ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Multiple 6-month, full time contracts - Monday to Friday**:

- **Intake commencing 25**th** November 2024**:
When a natural disaster strikes, we stand strong for our customers and the community. Our Group is dedicated to making a significant impact on people's lives and the communities they call home. Few aspects of our business are as pivotal in making that impact as our Claims teams. They offer unwavering support and understanding to customers during some of their most challenging times, ensuring outcomes that set their lives back on a resilient and triumphant path.

**What you'll do**:
The Claims Manager is accountable for managing a mix of claims and claims management processes to support our customer’s needs. This role delivers brilliant service, providing customers with peace of mind during the claims process.
- Be the primary point of contact for customers facing property loss or damage (claiming on their Home Insurance policy).
- Inform customers about their policy entitlements and explaining the claims and repair processes when needed.
- Empathetically support and empower customers through their claims experience.
- Analyse complex problems, ensuring sound decision-making when solving customer queries.
- Manage costs by collaborating with assessors and external vendors.

**What you'll bring**:

- A customer-centric mindset and a passion for helping people and making a difference.
- Previous customer service experience and a high level of computer literacy.
- High levels of self-motivation and a desire to contribute to a team environment.
- The ability to work from home - with an ergonomic setup, phone line, internet connection, computer/laptop, dual monitors, webcam, mouse, and a quiet workspace.

**What we can offer you**:

- **Full Time Hours**: 6-month contract with full-time hours from Monday to Friday.
- **Competitive Salary**:$76,400 per year inclusive of 11.5% superannuation.
- **Flexible ways of working**: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
- **Employee Referral Bonus**: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
- **Employee Assistance Program**: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.
- A full list of employee benefits can be found here - Employee benefits | Suncorp Group

**Training & Hybrid Working**

These roles 37.5 hours per week across Monday to Friday for a period of 6 months. You will undergo **5 weeks comprehensive training **which will be delivered over 6-7 weeks, allowing for national public holidays without compromising the quality of your learning experience.

Following training, we operate a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.

To successfully work from home, you must have the following:

- Home phone line or VOIP connection
- Internet connection
- Dual screens, mouse and webcam
- Ergonomic set up with desk and chair in a quiet, private space
- Anti-Virus Software

**Why you’ll love working with us**

We are proud to be part of the Group family, standing alongside some of Australia's most trusted names in insurance. Together, we share a commitment to simplify the complex and provide peace of mind to customers when it matters most. We strive to evolve and innovate in serving our community, offering exciting opportunities for your career growth. Whether guiding people through life's pivotal moments or providing support in times of need, you'll be fuelled by our shared customer obsession and supported at every step of your journey.

**Advertised**: 12 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 20 Nov 2024 AUS Eastern Daylight Time

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