Flood Storm Call Operator

7 months ago


Wollongong, Australia HOBAN Recruitment Full time

In this role you will work ad hoc shifts to support the agency in times of high call volumes. Shifts can be requested for ASAP (within 45 minutes) starts or a rostered start time in advance.

Training will be provided and we are looking for self-starters who can hit the ground running in a busy, dynamic call centre environment. You must be available to accept shifts 7 days per week including weekends and overnight or at least have flexibility and wide availability to pick up shifts when requested for the majority.

**The main responsibilities in this role include**:

- Receiving inbound calls from the general public in need of assistance or advice during periods of floods, storms and/or tsunamis
- High level data entry, typing while on calls logging information
- Providing outstanding and efficient customer service to the general public
- General administrative duties if requested

**What are we looking for?**
- Demonstrated customer service skills
- Excellent telephone manner
- Accurate and efficient data entry skills
- Proven minimum requirement of 30-35 wpm typing speed
- Proficient in computer navigation
- Flexibility and ability to accept shifts up to 12 hours long at short notice
- Ability to obtain a National police clearance

Work from home requirements
- Prepared to conduct 1 day training package on location at NSW State Emergency Service Head Quarters located in Wollongong.
- Minimum equipment of:

- A computer with video capability
- Internet connection
- A phone service (landline or mobile)
- Headset
- All Working from home shifts must be conducted within New South Wales.


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