Customer Relations Specialist

3 months ago

Wollongong, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Join our dynamic and highly regarded call centre team in the beautiful coastal city of Wollongong, NSW, and embark on an exciting career journey as part of our Customer Relations team, representing one of the industry's leading energy providers, Simply Energy.

Whether you’re looking to get back into the workforce or seeking your next stable career development opportunity, this position has you covered.

About the Role:
In this role, you'll handle calls and correspondence as part of our Customer Relations team resolving intricate issues and ensuring the utmost satisfaction to Simply Energys valued customers.

Key Details:
- Multiple permanent full-time position available- Operating hours between Monday to Friday 9am to 5:45pm | No weekend work- Rotating roster released 2 weeks in advance- 2 weeks full time paid training + 4 weeks access to additional support while you’re settling in- Easy access via public transport (free bus across the road) and walking distance to parking

Skills Required for the Role:
- Strong Customer Service Skills- Excellent Written and Verbal Communication- Attention to Detail- Strong Negotiation Skills; and- Problem Solving Skills

Culture & Benefits- Unlimited access to a trusted mental health & wellbeing platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive where casual attire is welcomed- Incentives/reward and recognition programs

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

Grab a job - stay for a career. We're actively supporting and upskilling our agents into leaders within our business

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