Customer Relations Specialist
7 months ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Join our dynamic and highly regarded call centre team in the beautiful coastal city of Wollongong, NSW, and embark on an exciting career journey as part of our Customer Relations team, representing one of the industry's leading energy providers, Simply Energy.
Whether you’re looking to get back into the workforce or seeking your next stable career development opportunity, this position has you covered.
About the Role:
In this role, you'll handle calls and correspondence as part of our Customer Relations team resolving intricate issues and ensuring the utmost satisfaction to Simply Energys valued customers.
Key Details:
- Multiple permanent full-time position available- Operating hours between Monday to Friday 9am to 5:45pm | No weekend work- Rotating roster released 2 weeks in advance- 2 weeks full time paid training + 4 weeks access to additional support while you’re settling in- Easy access via public transport (free bus across the road) and walking distance to parking
Skills Required for the Role:
- Strong Customer Service Skills- Excellent Written and Verbal Communication- Attention to Detail- Strong Negotiation Skills; and- Problem Solving Skills
Culture & Benefits- Unlimited access to a trusted mental health & wellbeing platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive where casual attire is welcomed- Incentives/reward and recognition programs
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
Grab a job - stay for a career. We're actively supporting and upskilling our agents into leaders within our business
-
Customer Service Specialist
4 months ago
Wollongong, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Customer Service Specialist
2 months ago
Wollongong, Australia Medibank Full time**At ahm, we think work should work with you.** Because let’s face it, life’s too short for a job you dread. Work means different things to different people. We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work...
-
Customer Sales and Retention Specialist
4 months ago
Wollongong, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Customer Solution Specialist
4 months ago
Wollongong, Australia Probe CX Full timeWe are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong. **About the Role** Entry level inbound Sales role working on behalf of one of Australia's leading Energy Providers. You will play a crucial role in driving revenue growth by handling incoming inquiries and...
-
Child Wellbeing Specialist
7 months ago
Wollongong, Australia Big Fat Smile Group LTD Full time**Child Wellbeing Specialist** - **Permanent full time**: Working at Big Fat Smile, there's a lot to smile about. The trust you'll be given in exchange for your expertise. The freedom you'll be given to make a difference and enrich the lives and minds of our children and families in their communities. You will assist with the implementation of the child...
-
Recruitment Specialist
4 months ago
Wollongong, Australia South32 Full time**Date**:4 Sep 2024 **Location**: North Wollongong, NSW, AU, 2500 **Company**:South32 Group Operations Pty. Ltd. **ABOUT GM³ and IMC** GM3 is an emerging Australian metallurgical coal mining entity owned by global investment entity Golden Energy and Resources (GEAR) and M Resources, a market leader in metallurgical coal industry services. Illawarra...
-
Student Accessibility and Inclusion Specialist
3 months ago
Wollongong, Australia University of Wollongong Full timeStudent Life - Permanent/continuing, part-time or full-time appointment (28 - 35 hours per week) - Level 6/7: $88,865 - $110,039 (pro rata) + 17% superannuation The Student Accessibility & Inclusion Specialist provides specialised support to students with disabilities or medical conditions at the University of Wollongong (UOW), helping them confidently...
-
Communications Specialist
3 months ago
Wollongong, Australia TAFE NSW Full time**TAFE NSW Life-Changing Careers** **Communications Specialist** **Temporary Full-time position until June 2026** **Base salary of $119,757- $132,188 plus employer contribution to superannuation and annual leave loading.** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the...
-
Service Automation Specialist
2 days ago
Wollongong, New South Wales, Australia Accelo Full timeAbout the RoleWe are seeking a skilled Service Automation Specialist to join our Customer Success team in Wollongong. This role involves providing expert-level technical guidance, problem-solving, and support to our clients while collaborating closely with internal teams.Key ResponsibilitiesDeliver exceptional technical support to customers and partners by...
-
Capability Specialist Mcoe
2 months ago
Wollongong, Australia TAFE NSW Full time**TAFE NSW Life-Changing Careers** **Capability Specialist MCoE** **Located at Western Sydney, Hunter or Illawarra Campus Regions** **Permanent Full-time** **Package includes salary of $119,757 - $132,188 pa plus employer’s contribution to superannuation and annual leave loading.** We are looking to fill 2 x Capability Specialist positions within the...
-
Wollongong, Australia Weploy Full time**We have several current openings in Wollongong with the below details**: - Above award hourly rate $32.69 per hour plus super - 3 month Temp to Perm opportunities in a dynamic and fun environment - Work with a well known progressive tech solutions specialist and advance your Customer Service skills **What is Weploy?** Weploy is an award winning...
-
Customer Service Trainee
6 months ago
Wollongong, Australia IRT Full timeCustomer Service Trainee **Customer Service Trainee - School Leaver** **Classification**: Fulltime (2 year fixed term contract)**Location**: IRT Market StreetAs a Customer Service Trainee you’ll undertake studies towards a Certificate III in Customer Engagement, including elective choices in Sales. In this position, you will contribute positively to...
-
Customer Service Trainee
7 months ago
Wollongong, Australia IRT Full timeCustomer Service Trainee **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living,...
-
Marketing Specialist
7 months ago
Wollongong, Australia IRT Full timeMarketing Specialist **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged...
-
Events Specialist Mcoe
2 months ago
Wollongong, Australia TAFE NSW Full time**TAFE NSW Life-Changing Careers** **Events Specialist MCoE** **Located at Western Sydney, Hunter or Illawarra Campus Regions** **Temporary Full-time until June 2028** **Total Remuneration Package $122,593. Package includes salary of $108,494 - $116,838** **pa plus employer’s contribution to superannuation and annual leave loading.** At TAFE NSW, we...
-
Asset Management Specialist
2 months ago
Wollongong, Australia TAFE NSW Full time**TAFE NSW Life-Changing Careers** **Asset Management Specialist** **Location negotiable across NSW (depending TAFE NSW campus availability)** **Temporary full-time opportunity until 31 December 2025** **$191,958 package includes salary ($170,090), employer’s superannuation and annual leave loading** At TAFE NSW, we are dedicated to life-changing...
-
Customer Solution Specialist
7 months ago
Wollongong, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Marketing Specialist
7 months ago
Wollongong, Australia IRT Full timeMarketing Specialist **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged...
-
Injury Management Technical Specialist
3 weeks ago
Wollongong, Australia TAFE NSW Full time**TAFE NSW Life-Changing Careers** **Injury Management Technical Specialist** **Location negotiable across NSW (depending TAFE NSW campus availability)** **Temporary Full-time until June 2025** **$122,593 package includes salary ($108,494 - $116,838), employer's superannuation and annual leave loading.** At TAFE NSW, we are dedicated to life-changing...
-
Payroll Specialist
2 months ago
Wollongong, Australia South32 Full time**Date**:12 Nov 2024 **Location**: North Wollongong, NSW, AU, 2500 **Company**:South32 Group Operations Pty. Ltd. **ABOUT GM³ and IMC** GM3 is an emerging Australian metallurgical coal mining entity owned by global investment entity Golden Energy and Resources (GEAR) and M Resources, a market leader in metallurgical coal industry services. Illawarra...