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Service Officer

4 weeks ago

Goulburn, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Goulburn, NSW, AU, 2580- Req ID: 59761**Service Officer (Banking and Reconciliations)**
- Provide finance services and contribute to a positive customer experience within the Department of Communities and Justice
- Location Goulburn with access to hybrid work arrangements
- Full time ongoing opportunity (35 hours per week)
- Clerk Grade 3/4, Salary from $75,992 to $83,211 pa + super and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport
- Ongoing career development and support
- Supportive leadership/ management team

**Your role**

You will be part of a specialised finance team processing banking and reconciliations transactions across DCJ.

**What you’ll do**

As part of the Shared Services and Customer Experience division, you will be responsible for:

- Creating a positive customer experience by providing finance services, support and advice
- Escalating complex issues to the Senior Finance Officer or Team Leader
- Following agreed processes to maintain data within the finance system, ensuring changes are authorised within Department delegations and ensuring data timeliness, accuracy and compliance
- Maintaining knowledge of and interpreting financial payments, legislation, policies and procedures
- Completing manual calculations and adjustments
- Handling the day-to-day review of bank statement load errors, post processing errors, manual allocation of receipts, manual journals for incorrect postings from automated bank statement load and any additional requirements for banking reconciliations
- Supporting testing of any system changes to Banking settings or design
- Supporting Strategic Finance with reconciliations and ad hoc information requests
- Maintaining reconciliations in accordance with accounting standards, department procedures/ guidelines and meeting delivery timelines.

**What we’re looking for**
- Ability to maintain accuracy and consistently provide timely service in a high volume, busy environment
- Customer centric approach in meeting Service Partnership Agreements
- Maintain a working knowledge of legislative, policy and procedure changes
- Work collaboratively with others on joint programs and projects

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

**Applications close **Thursday, 20th April 2023 at 11:59pm AEST.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

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