Claims Specialist
7 months ago
**Claims Specialist | Melbourne**
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
**You'll be responsible for**
- Supporting claims teams to Identify barriers in Recovery/Return to work & assisting in implementing strategies to address these areas.
- Maintaining positive relationships with Case Managers and working closely with them to share knowledge & learnings surrounding best claims management practices.
- Chair regular case meetings to talk through identified barriers with stakeholders (including regulator) & bring all parties to agreement in the best way forward.
- Have continued oversight on claims going through case meetings to ensure agreed upon strategies are being adhered to.
- Training & developing the professional capability of the case managers through regular interactions aimed at case specific strategy awareness & development opportunities.
**About you**
- Proven experience in injury management or return to work (within Personal Injury or Claims Management)
- Knowledge of the Victorian Workers Compensation Scheme
- Strong communication & presentation skills
- Strong service capability
- The ability to work autonomously.
- Ability to influence & negotiate to achieve recovery & return to work outcomes.
- Excellent time management skills
**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.
**About Allianz**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
**Adjustments and support**
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
NA
**Job Level**:
Professional
**Location**:
- Melbourne, VIC, AU, 3000**Area of Expertise**:
Customer Services & Claims
**Unit**:
Allianz Australia
**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD
**Job Type**:
Full-Time
**Remote Job**:
Hybrid working
**Employment Type**:
Permanent
**ID**:
44709
**Position Cluster**:
Non-Executive
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