Service & Warranty Coordinator

4 months ago

Sydney, Australia Metricon Full time

**Love Where You Work**

**We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

This fast paced role based in the fun and stylish Baulkham Hills Office, is responsible for the process and management of Service and Warranty claim requests from our customers who have recently settled into their new Metricon home. No two days are the same and no two customers are the same you work with so learn each and everyday on the job and come for a career whilst increasing your construction knowledge and deliver a lasting legacy and deliver excellence.

Reporting to the Service and Warranty Manager, your responsibilities will include:

- Processing and organising service requests and warranty claims
- Providing administrative support to the Service and Warranty Inspectors
- Receiving inbound calls regarding service requests and resolving issues in a timely and professional manner
- Reviewing and approving supplier/trade invoices in a timely manner for payment; and
- Demonstrate empathy, problem solving skills and excellent communication.

Metricon will offer you:

- Be supported by a Management Team that has a Culture Where U Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- No two days are the same and no two customers are the same you work with so learn each and everyday on the job
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 8th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience and passion for customer service is essential
- Experience in a similar role or in the building industry
- Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts
- Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
- Exceptional communication and time management skills
- Experience working in a fast-paced environment
- Proficient computer skills and a fast learner
- A positive attitude and team player; and
- Ability to establish strong networks with internal and external stakeholders.

**This role requires a national police check to be undertaken on the successful applicant.

  • Marketing Manager, Amp Bank

    3 months ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Marketing Manager, Amp Bank

    3 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Team Manager

    3 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Workplace Support Services

    4 months ago

    Sydney, Australia AMP Limited Full time

    Be part of a high performing team - Location: Sydney - Initial 5 weeks contract **The opportunity** The Workplace Support & Services Coordinator manages and triages inbound requests from the business and subtenants. This includes full lifecycle management of maintenance and repair requests, from raising vendor work orders, verification of work, through to...

  • Workplace Support Services

    3 months ago

    Sydney, Australia AMP Full time

    Workplace Support Services & Security Coordinator - Be part of a high performing team - Location: Sydney - Initial 3 months contract **The opportunity** The Workplace Support & Services Coordinator manages and triages inbound requests from the business and subtenants. This includes full lifecycle management of maintenance and repair requests, from raising...

  • Payment and Cards

    1 month ago

    Sydney, Australia AMP Full time

    Payment and Cards - Service Owner If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered...

  • Customer Service Officer

    4 months ago

    Sydney, Australia AMP Full time

    Customer Service Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Learning and Talent Coordinator

    4 months ago

    Sydney, Australia AMP Limited Full time

    **Learning and Talent Coordinator **Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve...

  • Head of Operations and Strategy

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Strategy and Operations to join our team at AMP. As a key member of our leadership team, you will be responsible for leading and managing the Operations team to enhance the overall effectiveness of the Group Chief Risk Officer (CRO) and the wider Enterprise Risk Management (ERM) Leadership...

  • Reward Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    About the RoleWe are seeking a highly skilled and experienced Reward Consultant to join our team at AMP. As a Reward Consultant, you will play a critical role in facilitating key activities, conversations, and moments with business partners, leadership cohorts, and employees in managing AMP's remuneration, recognition, and benefits programs.Key...

  • Head of Operations and Strategy

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Head of Operations and Strategy. This is an exciting opportunity to lead and manage the Operations team to enhance the overall effectiveness of the Group Chief Risk Officer (CRO) and the wider Enterprise Risk Management (ERM) Leadership Team.Key...

  • Head of Strategic Operations

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Strategy and Operations to join our team at AMP. As a key member of our leadership team, you will be responsible for leading and managing the Operations team to enhance the overall effectiveness of the Group Chief Risk Officer (CRO) and the wider Enterprise Risk Management (ERM) Leadership...

  • Guest Relations Concierge

    4 months ago

    Sydney, Australia AMP Full time

    **Guest Relations Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...

  • Guest Relations Concierge

    4 months ago

    Sydney, Australia AMP Full time

    Guest Relations Concierge **Guest Relations Concierge** **12-month Fixed term (Part-time) - 3 days per week Wednesday, Thursday and Friday** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting...

  • Guest Relations Concierge

    4 months ago

    Sydney, Australia AMP Full time

    Guest Relations Concierge **Guest Relations Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help...

  • Payment and Cards

    1 month ago

    Sydney, Australia AMP Limited Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience We’re wondering the same thing. **We’re building something new** We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...

  • Workplace Support Services

    3 months ago

    Sydney, Australia AMP Limited Full time

    Be part of a high performing team - Location: Sydney - Initial 3 months contract **The opportunity** The Workplace Support & Services Coordinator manages and triages inbound requests from the business and subtenants. This includes full lifecycle management of maintenance and repair requests, from raising vendor work orders, verification of work, through to...

  • Manager, Risk Governance

    3 months ago

    Sydney, Australia AMP Full time

    Manager, Risk Governance & Architecture If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Manager, Privacy and Data Management

    3 weeks ago

    Sydney, Australia AMP Full time

    Manager, Privacy and Data Management If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Hardship Officer

    3 months ago

    Sydney, Australia AMP Full time

    Hardship Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...