Quality Coordinator

3 weeks ago

Canberra, Australia ACT Government Full time

The Access Canberra Contact Centre provides a whole of government service to callers, across a broad range of information, payments, services and emergency support. We are seeking to fill the vital position of Quality Coordinator. The primary role of the Quality Coordinator within the Contact Centre in that they ensure our Customer Service Officers (CSOs) have up to date and accurate information to assist with responding to customer enquiries. This is achieved by maintaining our internal knowledgebase/Customer Relationship Management system and liaising with other business units within ACT Government.

If this sounds like you, we would love to hear from you.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Notes**: This is a temporary position available for three months available immediately for up to 12 months with the possibility of permanency.

This position operates in an activity-based working (ABW) environment. Under ABW arrangements, officers will not have a designated workstation/desk when working from the office.

**How to Apply**: If you are interested in joining our team, review the Position Description for details about the role and associated responsibilities. Please submit a two-page pitch addressing the professional/technical skills and knowledge, and behavioural capabilities, along with your current curriculum vitae, listing two referees and their contact details.

LI-DNI

**Note**:
This is a temporary position available for three months available immediately for up to 12 months with the possibility of permanency.

**Career interest categories**:
Administration and Governance
Community Support and Inclusion
Human Resources and Industrial Relations

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