Itsm Process Specialist

6 months ago

Brisbane, Australia Great Southern Bank Full time

As an ITSM Specialist you will lead the development of IT Service Management (ITSM) processes including Incident, Request, Change, Problem, Configuration and Asset Management. You will work closely with IT and business stakeholders to create, uplift and operationalise ITSM standards and procedures to ensure they support the bank’s technology risk controls while also meeting business service requirements. You will also support the Service Delivery Manager with business ownership of ServiceNow. This includes working with stakeholders to develop and prioritise ITSM and other business requirements to be developed on the ServiceNow platform.

**Your responsibilities**
- Develop and maintain ITSM standards, procedures and supporting documents
- Measure and review ITSM process performance and compliance through regular reporting
- Develop training material and work with IT and business stakeholders to uplift ITSM capabilities
- Support the running of regular ITSM meetings including CAB and Incident and Problem forums
- Develop and assist with the running of processes and practices that ensure CMDB data quality is maintained
- Work closely with IT and business stakeholders to capture and prioritise IT and Enterprise service management requirements
- Drive continuous improvement of IT and Enterprise service management processes developed on the ServiceNow platform
- Review process performance and compliance through the development of reports and dashboards and periodic audits

**Your experience**
- 3+ years of IT experience in a similar role with focus on ITSM process development
- Experience with managing the development of an ITSM solution such as ServiceNow
- Strong business partnership and consulting experience
- 5+ years of experience working in IT
- Tertiary qualification from a recognised institution
- ITIL certification

**Your attributes**
- Strong interpersonal, written and oral communication skills with the ability to present ideas in non-technical language
- Proven reporting skills, preferably with regards to ITSM process performance
- Excellent analytical and problem solving approach
- Ability to prioritise tasks and take initiative
- Strong planning and co-ordination skills

**A little bit about us**
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

  • Itsm Design

    6 days ago

    Brisbane, Australia Ignite Specialist Recruitment Services Full time

    I'm working with a large organisation to find an **ITSM Design & Integration Specialist.** This is a **permanent opportunity** and can be **located in either Canberra, Brisbane or Melbourne.** **You will have the following experience**: - Demonstrated ability to design cost effective and efficient ITSM service support models and onboard service providers...

  • Itsm Practice Coordinator

    7 months ago

    Brisbane, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-370904 Industry IT Salary per day - Min: AUD 900 - Max: AUD 1250 - **Immediate start**: - ** 2 x 12 month extension options**: - ** Carseldine location** One of **Queensland’s **largest and most interesting **state government departments** is looking to add an **ITSM Specialist **to their Carseldine team. You...

  • Itsm Operational Specialist

    4 days ago

    Brisbane, Australia Queensland Health Full time

    **The role**: Within a professional and dynamic team, provide custodianship for one or more Service Transition and Operations Processes that are owned and managed by the Service Transition and Operations team (Incident, Problem, Change, Release or Knowledge) in line with ITIL best practice standards. This role will work in collaboration with internal eHealth...

  • Itsm Operational Specialist

    4 months ago

    Brisbane, Australia Queensland Health Full time

    **The role**: Reporting to the Manager, Service Transition and Operations you will provide expert ITIL/ITSM advice, process leadership, influence, and support to stakeholders at all levels within eHealth for the successful operation and improvement of the endorsed ITIL/ITSM standards, practices, and toolsets required for the transition and day-to-day...

  • Service Now

    6 days ago

    Brisbane, Australia XPT Software Australia Pty Ltd Full time

    **The Role**: 4+ years of Service Now development and implementation - Multiple positions for permanent role - Full Time position - Brisbane/Sydney/Melbourne - 4+ years of experience in ServiceNow as Developer/administrator in Designing, Configuring, Administering, Scripting, Customization, Deployment and Integration of the ServiceNow ITSM platform,...

  • Principal Integration Itsm Specialist

    7 months ago

    Brisbane, Australia Queensland Health Full time

    **You will be responsible for**: - Lead and mentor a highly skilled team in accordance with the approved ITSM Problem Management process. - Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise...

  • Process Officer Change Management

    6 months ago

    Brisbane, Australia Queensland Health Full time

    **The role**: As a Process Officer - Change Management, you will work as part of a close-knit team to provide expert advice and leadership to eHealth Queensland to ensure that requests for change to the enterprise infrastructure comply with Queensland Health process standards and process frameworks This position is the key reference point for the Unit for...

  • Service Delivery Lead

    7 months ago

    Brisbane, Australia HUMANISED GROUP Full time

    **The Opportunity** I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Delivery Lead. Coming into this business, you will play a paramount part where you will help support their environment during their cloud journey. As the Service Delivery Lead, you will play a pivotal role in...

  • Operations Specialist

    6 months ago

    Brisbane, Australia Queensland Health Full time

    **The role**: The Operations Specialist will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. **In addition to this, you will be responsible for**: - Establish and maintain highly effective working relationships with other staff within the branch to...

  • Principal Integration Itsm Specialist

    4 months ago

    Brisbane, Australia Queensland Health Full time

    **Role responsibilities**: - Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure. - Optimise costs of service delivery by designing and developing improvements in particular...

  • Bmc Helix Consultant

    7 months ago

    Brisbane, Australia GRIT Talent Consulting Full time

    6 months contract - Work anywhere in AUS - open to all states! - Full WFH / Full remote Looking for a thrilling adventure in the world of BMC Helix ITSM? We're on the hunt for a **BMC Helix Consultant** to join a major software solution provider specializing in geospatial information systems (GIS) on a **6-month contract**, all while enjoying the perks of...

  • IT Service Management Specialist

    3 months ago

    Brisbane, Australia Ashurst LLP Full time

    Ashurst is a leading global law firm with a rich history spanning more than 200 years. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law. **The Opportunity** We have...

  • Process Specialist

    4 months ago

    Brisbane, Australia Thiess Full time

    **Process Specialist**: - Job ID- 930433- Job Type- Permanent Full Time- Location- Australia - Brisbane- Categories- Accounting / Tax / Treasury- Applications close- 25 Sep 2024 E. Australia Standard Time**Make your Mark** Everyday, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We champion...

  • Operations Specialist

    6 days ago

    Brisbane, Australia Queensland Health Full time

    Reporting to the Technical Delivery Manager, the Operations Specialist will provide high level technical skills in the analysis of ICT system issues and support activities for the formulation, design and provision of appropriate solutions and improvements. Previous experience in implementing Identity Management (IM) solutions or demonstrated skills in...

  • Operations Specialist

    2 days ago

    Brisbane, Australia Queensland Health Full time

    **The role**: As the operations Specialist, you will Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch. **In addition to this, you be responsible for**: - Providing high level technical skills in the...

  • Cybersecurity Analyst

    4 months ago

    Brisbane, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Permanent Reference BH-372080 Industry IT Salary per annum - Min: AUD 132000 - Max: AUD 150000 - **$150,000 salary package**: - ** Federal Government Department**: - ** Canberra or Brisbane location** Looking to join one of Australia’s most integral **federal government departments**? This department helps to make life of all...

  • Servicenow Application Specialist

    4 weeks ago

    Brisbane, Australia Queensland Government Full time

    Role responsibilities: Work with ServiceNow developers in the development of business rules, client scripts (JavaScript), UI actions, form sections, service portal (AngularJS and Bootstrap), notification events in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code. Implementing...

  • Service Now Application Specialist

    8 months ago

    Brisbane, Australia Queensland Health Full time

    **The role**: Are you right for this role? You will be assessed on your ability to demonstrate the following: - High level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the...

  • Payroll Process Specialist

    2 months ago

    Brisbane, Australia Thiess Full time

    **Payroll Process Specialist**: - Job ID- 930433- Job Type- Permanent Full Time- Location- Australia - Brisbane- Categories- Accounting / Tax / Treasury- Applications close- 18 Nov 2024 E. Australia Standard Time**Make your Mark** Everyday, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We...

  • Kafka Event Streaming Specialist

    6 months ago

    Brisbane, Australia u&u Recruitment Partners Full time

    Kafka Event Streaming Specialist required to provide a high degree of technical and analytical assistance in the identification of opportunities and solutions to system integration problems. The Event Streaming Specialist will be requested to perform either Operational or Project duties. They may be responsible for the operations and stability of the...