Current jobs related to IT Service Management Specialist - Brisbane - Ashurst LLP

  • Vulnerability Management Specialist

    5 days ago

    Brisbane, Australia Zone IT Solutions Full time

    We are looking for Vulnerability Management Specialist for a permanent role for Brisbane-based project. This role is with one of leading Utility services providers. **Requirements**: - A genuine passion for cyber security and vulnerability management - Strong collaboration skills and the ability to build effective relationships across all levels of the...

  • Service Delivery Manager

    8 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT offers an excellent remuneration package and benefits...

  • Service Delivery Manager

    6 hours ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT offers an excellent remuneration package and benefits...

  • Talent Acquisition Specialist

    2 weeks ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the...

  • Talent Acquisition Specialist

    3 weeks ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the...

  • Data Governance Specialist

    2 months ago

    Brisbane, Australia Resource Corner IT Consulting service Full time

    Description Data Governance Specialist Expert in Data Governance processes and controls Have clear expertise and experience with hands on Collibra experience (must have - please don’t share profiles without this) Performed a hands-on Data Governance role within a financial institution Understands Bank AML and KYC data requirements - end to end Takes...

  • Cyber Security Specialist

    4 days ago

    Brisbane, Australia Exclaim IT Full time

    **About the Role**: Our Queensland government client is seeking multiple experienced Cyber Security Specialists to contribute to the successful delivery of a number of high priority ICT projects. **Duties and Responsibilities**: - Security requirements analysis, security architecture and security solution design in accordance with agency, state and federal...

  • Itsm Reporting Specialist

    3 days ago

    Brisbane, Australia Clicks IT Recruitment Full time

    We have a permanent role for an ITSM Reporting Specialist with an national organisation. As the ITSM Reporting Specialist, you will review and analyse current reporting requirements and capabilities, then develop and implement a roadmap to uplift reporting practices. This includes simplifying, automating, and improving reporting practices, the use of...

  • Automation Specialist

    3 weeks ago

    Brisbane, Australia Service Stream Full time

    Primary Location Brisbane - Kingsgate Job Description Summary Service Stream currently has an exciting opportunity for an Automation Specialist to join a well-established and expanding national Automation Team. About the Role We are looking for a well-rounded highly motivated individual who wants to be part of our journey into an industry leading...

  • Manager, Specialist Services

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...

  • Service Desk Analyst L1

    7 days ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working arrangements -...

  • Service Delivery Manager

    7 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk L1

    7 days ago

    Brisbane, Australia Brennan IT Full time

    Awesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Queensland. Bullet Points - Join Australia's #1 Managed Service Provider - Have access to online learning and technical certification bonus - Tailored career development plans to suit your aspirations Full Job Description **Brennan IT** We are a...

  • Principal Cloud Operations Specialist

    7 days ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **Application Packager****: - Location Canberra - Employment Type Contract - Custom Text18 Competitive hourly rate on offer - Custom Text19 12-month initial contract - Custom Text20 Exciting Program - Custom Text21 Must be able to obtain baseline clearance - Custom Text22 Other - See All Jobs **SAP Plant Maintenance****: - Location...

  • Itsm Design

    3 weeks ago

    Brisbane, Australia Ignite Specialist Recruitment Services Full time

    I'm working with a large organisation to find an **ITSM Design & Integration Specialist.** This is a **permanent opportunity** and can be **located in either Canberra, Brisbane or Melbourne.** **You will have the following experience**: - Demonstrated ability to design cost effective and efficient ITSM service support models and onboard service providers...

  • Communications Specialist

    3 weeks ago

    Brisbane, Australia Clicks IT Recruitment Full time

    Do you want to work for a company that plays a vital role in the safety of millions of Aussies? Do you want to also work for a company that is working on industry leading technology? Clicks has an exciting opportunity for a Communication Specialist on a permanent basis. The focus of this role will be to coach leadership on the impact of transformation comms...

  • ERP Platform Technology Services Manager

    3 weeks ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **SAP Plant Maintenance****: - Location Brisbane - Employment Type Contract - Custom Text18 $1081/day (inclusive of super) - Custom Text19 Flexible working arrangements available! WFH 50% of the week - Custom Text20 6-Month contract - high possibility of extensions! - Custom Text21 Work for a leader in the industry - Custom Text22 Other -...

  • Principal Specialist, Service Management and

    3 weeks ago

    Brisbane, Australia AUSTRAC Full time

    Brisbane, Sydney - Salary - $133,669 - $157,930 p.a plus 15.4% super - Ongoing The Principal Specialist is part of the Information and Knowledge Products Team within the Innovation and Technology Solutions (ITS) Branch of AUSTRAC. It is responsible for the development and implementation of practices and procedures to deliver superior IT services. The...

  • Product and Implementation Specialist

    3 weeks ago

    Brisbane, Australia Corporate Travel Management Full time

    Brisbane CBD Location with flexible WFH options - Travel Discounts, Health + Wellness perks - Travel industry experience required **About CTM** **Check out "Why work for CTM?** **About the role**: We are looking for a Product and Implementation Specialist ideally based in our Brisbane, Perth or Sydney office. This role forms part of the implementations...

  • IT Manager

    3 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, considerate, supportive, trusting and accepting, they are the cornerstone of the business. Because of...

IT Service Management Specialist

3 months ago

Brisbane, Australia Ashurst LLP Full time

Ashurst is a leading global law firm with a rich history spanning more than 200 years. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law.

**The Opportunity**

We have a permanent opportunity available for an IT Service Management Specialist to play a crucial role in maturing IT Service Management within the organization. This position will act as a hybrid of a Consultant Service Management Specialist and Service Delivery Manager, focusing on implementing IT service management processes, ensuring adherence to service level agreements, and optimizing service delivery across various IT teams and service providers. Key responsibilities will include:

- Assist in the implementation of IT service management processes based on ITIL best practices that are currently not implemented at Ashurst.
- Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs), ensuring governance and accountability are in place.
- Ensure adherence to KPIs and track issues/actions aligned to these.
- Lead the IT Service Review framework and link it with vendor management, as there is a vendor service governance framework that will be key as we use more third parties.
- Coordinate and optimize service delivery across different IT teams and service providers.
- Develop and maintain a comprehensive service catalogue and service portfolio that aligns IT services with business needs.
- Work with the IT Asset Manager to ensure a robust CMDB that aligns with the service catalogue.
- Lead continuous improvement initiatives to enhance efficiency, effectiveness, and overall service quality.
- Own and drive other initiatives recommended by the Global IT Service Management Leader.
- Ensure ITSM tools are in compliance with documented processes.
- Act as a Subject Matter Expert (SME) for Service Management practices.
- Stand in as a Major Incident Manager when required.
- Potential to develop the role into a more customer-facing position, acting as a liaison between the business and the IT Service Management team.
- Act as another Service Management conduit to the Product/Platform teams.

**About you**:

- Proven experience in IT service management, preferably in a senior or management role.
- Strong knowledge of ITIL best practices.
- Excellent understanding of service level agreements (SLAs) and operational level agreements (OLAs).
- Experience in coordinating and optimizing service delivery across various IT teams and service providers.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to lead and drive continuous improvement initiatives.
- Experience with ITSM tools and ensuring compliance with documented processes.
- Major Incident / Situation Management experience desirable

**What makes Ashurst a great place to work?**

We offer you all the things you should expect from an international law firm, some of which include:

- competitive remuneration with the flexibility to reward high performance.
- flexible working.
- complimentary gym memberships.
- corporate health plans.
- a global professional development offering for all employees; and
- an industry-leading programme that celebrates diversity and inclusion.
- We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

LI-DNI