Itsm Operational Specialist
4 months ago
**The role**:
Reporting to the Manager, Service Transition and Operations you will provide expert ITIL/ITSM advice, process leadership, influence, and support to stakeholders at all levels within eHealth for the successful operation and improvement of the endorsed ITIL/ITSM standards, practices, and toolsets required for the transition and day-to-day operation of ICT services within eHealth Queensland. In particular, you will provide management and custodianship for one or more of the following enterprise wide ITIL/ITSM processes: ICT Incident Management, Problem Management, ICT Change Management, and Release Management.
Is this the opportunity for you?
The ideal applicant will be someone who can demonstrate the following:
- High level of experience in an ITIL/ITSM process leadership role within a complex ICT service environment
- Demonstrated success in designing, implementing, embedding, and reviewing ITIL/ITSM processes
- High level of experience in an IT technical role and familiarity with enterprise technical domains within a large and complex ICT environment
- Demonstrated experience in the day-to-day use of one or more ITIL/ITSM Service Transition and Service Operation processes
- Highly developed interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to influence and achieve tangible improvements in IT service quality.
- Business process modelling skills, particularly relating to ITIL/ITSM processes, business process analysis, software requirements definition, and software testing methodologies would be highly regarded
**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading.
- Flexible working arrangements
- Diverse work culture
- Career training and development
-
Itsm Practice Coordinator
7 months ago
Brisbane, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-370904 Industry IT Salary per day - Min: AUD 900 - Max: AUD 1250 - **Immediate start**: - ** 2 x 12 month extension options**: - ** Carseldine location** One of **Queensland’s **largest and most interesting **state government departments** is looking to add an **ITSM Specialist **to their Carseldine team. You...
-
Itsm Design
6 days ago
Brisbane, Australia Ignite Specialist Recruitment Services Full timeI'm working with a large organisation to find an **ITSM Design & Integration Specialist.** This is a **permanent opportunity** and can be **located in either Canberra, Brisbane or Melbourne.** **You will have the following experience**: - Demonstrated ability to design cost effective and efficient ITSM service support models and onboard service providers...
-
Itsm Operational Specialist
4 days ago
Brisbane, Australia Queensland Health Full time**The role**: Within a professional and dynamic team, provide custodianship for one or more Service Transition and Operations Processes that are owned and managed by the Service Transition and Operations team (Incident, Problem, Change, Release or Knowledge) in line with ITIL best practice standards. This role will work in collaboration with internal eHealth...
-
Itsm Process Specialist
6 months ago
Brisbane, Australia Great Southern Bank Full timeAs an ITSM Specialist you will lead the development of IT Service Management (ITSM) processes including Incident, Request, Change, Problem, Configuration and Asset Management. You will work closely with IT and business stakeholders to create, uplift and operationalise ITSM standards and procedures to ensure they support the bank’s technology risk controls...
-
Principal Integration Itsm Specialist
7 months ago
Brisbane, Australia Queensland Health Full time**You will be responsible for**: - Lead and mentor a highly skilled team in accordance with the approved ITSM Problem Management process. - Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise...
-
Service Now
6 days ago
Brisbane, Australia XPT Software Australia Pty Ltd Full time**The Role**: 4+ years of Service Now development and implementation - Multiple positions for permanent role - Full Time position - Brisbane/Sydney/Melbourne - 4+ years of experience in ServiceNow as Developer/administrator in Designing, Configuring, Administering, Scripting, Customization, Deployment and Integration of the ServiceNow ITSM platform,...
-
Operations Specialist
6 months ago
Brisbane, Australia Queensland Health Full time**The role**: The Operations Specialist will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. **In addition to this, you will be responsible for**: - Establish and maintain highly effective working relationships with other staff within the branch to...
-
Operations Specialist
6 days ago
Brisbane, Australia Queensland Health Full timeReporting to the Technical Delivery Manager, the Operations Specialist will provide high level technical skills in the analysis of ICT system issues and support activities for the formulation, design and provision of appropriate solutions and improvements. Previous experience in implementing Identity Management (IM) solutions or demonstrated skills in...
-
Operations Specialist
2 days ago
Brisbane, Australia Queensland Health Full time**The role**: As the operations Specialist, you will Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch. **In addition to this, you be responsible for**: - Providing high level technical skills in the...
-
Operations Specialist
6 months ago
Brisbane, Australia Queensland Health Full timeThe role As the Operations Specialist, you will establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch. Additionally, provide high level technical skills in the analysis of IT system issues and the...
-
Service Operations Technician
7 months ago
Brisbane, Australia McMillan Shakespeare Group Full timeService Operations Technician End User Desk side Support Service: - Provide 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users. - Manage incoming Desk side Support Incidents & Service Requests via the ITSM Tool and provide high quality and conscientious support. - Responsible to document all troubleshooting...
-
Service Operations Technician
6 months ago
Brisbane, Australia McMillan Shakespeare Full timeEnd User Desk side Support Service: - Provide 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users. - Manage incoming Desk side Support Incidents & Service Requests via the ITSM Tool and provide high quality and conscientious support. - Responsible to document all troubleshooting and resolution details on the...
-
Service Operations Technician
7 months ago
Brisbane, Australia McMillan Shakespeare Group Full timeEnd User Desk side Support Service: - Provide 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users. - Manage incoming Desk side Support Incidents & Service Requests via the ITSM Tool and provide high quality and conscientious support. - Responsible to document all troubleshooting and resolution details on the...
-
Operations Specialist
7 months ago
Brisbane, Australia Queensland Health Full timeThe role A fixed term temporary opportunity for an experienced IT Specialist who is collaborative, dedicated and will contribute to our positive and participatory team culture. **Key responsibilities include**: - Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of...
-
Operations Specialist
7 months ago
Brisbane, Australia Queensland Health Full timeThe role A temporary opportunity for an experienced IT Specialist who is collaborative, dedicated and will contribute to our positive and participatory team culture. You will join us in a position of trust and working with a skilled team. **Key responsibilities include**: - Establish and maintain highly effective working relationships with other staff...
-
Service Delivery Lead
7 months ago
Brisbane, Australia HUMANISED GROUP Full time**The Opportunity** I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Delivery Lead. Coming into this business, you will play a paramount part where you will help support their environment during their cloud journey. As the Service Delivery Lead, you will play a pivotal role in...
-
Operations Specialist
4 months ago
Brisbane, Australia Queensland Health Full time**The role**: To provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains. Is this the opportunity for you? The ideal applicant will be someone who can demonstrate the following: - Demonstrated ability to develop and promote Information Technology Service Management (ITSM)...
-
Principal Integration Itsm Specialist
4 months ago
Brisbane, Australia Queensland Health Full time**Role responsibilities**: - Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure. - Optimise costs of service delivery by designing and developing improvements in particular...
-
Cybersecurity Analyst
4 months ago
Brisbane, Australia Ignite Specialist Recruitment Services Full timeContract Type Permanent Reference BH-372080 Industry IT Salary per annum - Min: AUD 132000 - Max: AUD 150000 - **$150,000 salary package**: - ** Federal Government Department**: - ** Canberra or Brisbane location** Looking to join one of Australia’s most integral **federal government departments**? This department helps to make life of all...
-
Operations Specialist
5 days ago
Brisbane, Australia Queensland Health Full time**The role**: To provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains. **You will be responsible for**: - Providing high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. -...