Service Now Application Specialist
8 months ago
**The role**:
Are you right for this role?
You will be assessed on your ability to demonstrate the following:
- High level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC
- Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems
- Provide expert process advice, guidance and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs
- High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices
- High level of interpersonal, presentational, oral and written communication skills with a diverse range of stakeholders and strong evidence of customer focus and relationship management skills
- High level of organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment
- Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders
**About eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
Please note you must have current Australian working rights to be successful in this role.
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