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Guest Service Agent

4 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23081857

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Perks and Rewards**:

- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Free Associate meals while on shift.
- Launder uniform ready for you each shift + wear white sneakers to work

**Your Opportunity**:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Pour and serve welcome drinks to guests.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports on number of arrivals/ departures and ensure reports are accurate.
- Identify any special requests.
- Complete designated cashier and closing reports in the computer system.

**Skills, Education and Experience**
- A genuinely warm & welcoming demeanor.
- Opera experience is preferred.
- Personable communication skills.
- Believe in the benefits of energising and motivating others
- Display a passion for the Hospitality industry.
- A desire to innovate and create, our guests come to experience a life less ordinary.
- You are reliable and flexible with the ability to work various shifts.
- Hold a valid RSA.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

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