Guest Service Agent

4 weeks ago

Sydney, Australia InterContinental Full time

InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.

Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

- Communication skills - guests will need to come to you with concerns as well as compliments.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Previous Front Office experience preferred.
- Experience working with Opera preferred, but not essential.

What you can expect from us:
We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:

- Complimentary membership to our hotel Gym: Fit Collective
- Paid birthday leave and proactive health days
- Free duty meal on shift
- Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels for accommodation, food and beverage and
- Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be part of the team at InterContinental Sydney Double Bay, and we know you will be too

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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