Guest Services Agent
4 weeks ago
**Company Description**
Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district.
Swissôtel Sydney is looking to welcome a Guest Service Agent to join our growing Front Office team. As a Guest Service Agent, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service.
**Job Description** The Role**
- Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
- Assisting guests with requests and creating memorable experiences
- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities
- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
**What we are looking for**
- A natural ability to authentically connect with people
- Excellent time management skills
- Previous Front Office experience within a luxury environment is desirable
- Previous experience with Opera is favourable
- Exceptional communication skills
- Flexibility to work various shifts including week-ends, evenings and public holidays
- A passion for hospitality and enthusiasm for people
**Qualifications**
Not Applicable
**Additional Information**
With over 400 hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.
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