IT Support Analyst

2 months ago

Adelaide, Australia AnglicareSA Full time

Flexible/hybrid working available.
- 12-month contract opportunity within a growing team.
- Salary packaging available - maximise your take home pay

**What we offer**:

- ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
- ** Competitive salary packaging**: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
- ** Paid parental leave**:Get the support you need to start or grow your family, with superannuation contributions included.
- ** Career development**: Grow your skills and progress your career with genuine opportunities across the organisation.
- ** Discounted benefits**:Enjoy savings on motor vehicles, gym memberships, health insurance and more
- ** Employee Assistance Program**: Get confidential support for you and your family

**Who are we looking for?**:
Are you a tech whiz with a passion for helping others?

Join AnglicareSA's dynamic Technology & Information team as an IT Support Analyst and make a lasting impact by ensuring our staff and volunteers have the essential IT infrastructure to deliver exceptional care.

Playing a crucial role in providing IT support for the business, you will assist AnglicareSA staff with IT support issues and use your excellent interpersonal skills to deliver high quality service outcomes to our internal stakeholders.

You will have solid experience in second-level support and system administration, especially within large organisations. Strong problem-solving skills are essential for this role, as you’ll need to quickly diagnose and resolve a variety of technical issues to keep our systems running smoothly.

**What can you expect to be doing?**:

- Provide timely and effective IT support to employees, resolving issues with desktop computers, printers, software, and network problems.
- Work in a fast-paced IT team providing support to over 2000 staff and 300+ dedicated volunteers.
- Visit various AnglicareSA sites across Adelaide and work with a range of business areas to resolve hardware and networking issues.
- Train end users and employees on IT systems, fostering a customer-focused and inclusive work culture.
- Support the management and maintenance of AnglicareSA’s IT infrastructure.

This isn't just an IT job; you'll be a champion for our staff We're a supportive and collaborative team seeking someone who shares our values of innovation and positive change.

**What do you need to bring?**:

- Excellent customer service skills with a responsive approach to managing enquiries and issues.
- Ability to maintain thorough documentation and support a positive, inclusive work culture.
- Ability to work autonomously, with a high level of initiative, as well as within a team environment.
- Experience in supporting a Microsoft network environment.
- Desirable: ITIL certification (shows your commitment to best practices).

**Who is AnglicareSA?**:
AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because** together, we change lives.**

**How to Apply**:
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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