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IT Support Analyst
1 month ago
**Department for Housing and Urban Development**
**Job reference**: 631657
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone
The IT Support Analyst is a member of the PlanSA Technical Support Delivery team and is accountable to the Operations Lead, PlanSA.
**Who are we**:
The Department for Housing and Urban Development (DHUD) facilitates South Australia’s growth in a way that is strong, effective and sustainable by identifying and promoting South Australia’s competitive advantages. DHUS helps attract local, national, and international investment and makes it easier for South Australian businesses to export premium goods and services. DTI oversees South Australia's planning system to create liveable and sustainable communities that enhance the lives of all South Australians. It helps creates an environment that promotes a culture of good design in the built environment and one where people and businesses can thrive.
**The Role**:
The IT Support Analyst is a member of the PlanSA Application Delivery and support team and is accountable to the Operations Lead, PlanSA.
With a number of planning and development systems brought together in a single ePlanning platform for all of South Australia, this role will provide ongoing support to PlanSA IT solutions, including analysing and implementing enhancements to the IT solutions. The PlanSA system comprises of multiple sub-systems including:
- Development Application Processing (DAP) System
- PlanSA Portal
- Planning Information Exchange
- Online Planning & Design Code
- Online Consultation
- Document Management System
- Operational Data Store
**About You**:
To be successful in this position, you must be able to demonstrate experience across the following key capabilities:
- Experience in supporting multi browser Applications and Microsoft Office 365 suite of products.
- Well-developed knowledge of cloud computing including Amazon Web Services and Azure Cloud Services.
- Well-developed knowledge in scripting languages (Shell Scripting).
- Knowledge of web content management solutions.
- Knowledge of System Development and support Methodologies (SDCL, Agile Development and ITIL).
**Qualification**:
- Completion of training in APPIAN and experience in workflow solutions including APPIAN Business Process Management (Desirable)
**Special Conditions**
- Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years.
**Remuneration**:
ASO5 - $85,790 min - $95,412 max
**Enquiries**:
**Application Instructions**:
If you are interested in this opportunity, please submit a covering letter (no more than 2 pages), outlining your skills and experience in relation to the key capabilities outlined above, a current CV and the contact information of three referees including your current line manager.
All applicants must complete a ‘Pre-Employment Declaration in the SA Public Sector’ form.
**Applications close**: 19/11/2024 11:45 PM
