Reporting Manager

3 weeks ago

Melbourne, Australia AustralianSuper Full time

We make a difference, delivering outcomes for millions of members
- Join a fast paced and growing team with a global reach
- Can be based in any Australian capital city

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

**Your new role**
- Some key tasks but not limited to:

- Assess and consult on existing reporting and data available internally and from our Contact Centre partners, providing recommendations on how this can be optimised and where key improvements are required to support the target member experience.
- Analyse data and reporting to provide insights on customer experience, productivity, performance, member behaviour and contact drivers.
- Facilitate full automation of data management, reporting and dashboards.
- Develop and maintain a full understanding of service level agreements, targets and other important service obligations to ensure reporting can clearly present service performance.
- Work with internal and external stakeholders to ensure full integration of all Contact Centre and Fund analytics systems leveraging relevant Fund standards and other teams’ capability.

**What you’ll need**
- Significant experience in implementing / managing a reporting and data management function in a Contact Centre environment
- Deep knowledge of reporting and data analysis principles and methodologies.
- Proven experience in data analysis in a Contact Centre environment and its use to improve service and operational performance
- Exceptional communication skills - both written and verbal
- Strong analytic and decision-making skills
- Significant experience with systems integration and automation

**Life at AustralianSuper**
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._

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