Entry-level Customer Service

6 months ago


Sydney Central Business District, Australia HAYS Full time

Join this leading insurer and kick-start your career

**Your New Company**:
You will be joining a leading Australian insurer based in the Sydney CBD that has helped Australians for over 100 years. With fantastic brand presence and recognition, you will be joining a highly regarded and reputable organisation that will help kick-start your career in insurance.

**Your New Role**:
The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the fund. Responsibilities include:

- To assist current and potential members in all forms of member communication
- Liaise with other team members to ensure member enquiries are resolved at the first point of contact or within one business day
- Deal with correspondence in a timely and accurate manner
- Provide a high level of professional customer service
- Undertake training, development and multi-skilling as required.

**What You'll Need to Succeed**:

- Experience within a customer facing role - contact centre, financial services or insurance or retail and hospitality
- Strong tenure in your previous roles
- The ability to work in a fast-paced environment, managing multiple tasks and systems in a digital-focused environment
- Proactive, positive, and enthusiastic nature
- Strong communication and interpersonal skills with the ability to listen and offer alternative solutions.

**What You'll Get in Return**:

- $58-$63k + super
- Start your new role on December 11th (it's OK if you have some Christmas leave planned)
- Monday to Friday with standard business hours of 8.30am to 5.30pm
- Ability to move around and progress after 12 months in the role
- Fantastic employee benefits, such as 50% health cover, discount on insurance products for family and friends.
- Flexibility to work from home
- The offices are located 5 minutes from the station.

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