Customer Service Team Leader

6 days ago


Sydney, New South Wales, Australia Tideri Jobbörse Full time
Join Our Team at PPG: Hybrid Customer Service Role
Are you passionate about delivering exceptional customer service? Do you enjoy helping people get the most out of themselves? PPG is looking for a dedicated and detail-oriented Customer Service Leader to join our team
As a Customer Service Team Leader , you will monitor, motivate, coach, train and engage the Customer Service Team to effectively deliver best in class customer experience. Your team will be responsible for tasks such as processing of orders, tracking deliveries, processing of claims and returns and general enquiries with diligence and accuracy. If you are curious and passionate about delivering superior service and want to work for an industry leader, then this may be the career opportunity for you.
Great work life balance with hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends
Responsibilities
Supervise day-to-day operations in the Customer Service department. Effectively manage workflows across all sales/service enquiries via CRM system within set SLAs, striving for first contact resolution. Establish proactive and professional relationships with internal & external stakeholders. Manage and resolve escalated issues and customer complaints. Assess training requirements, coaching & mentoring. Monthly Individual & Team appraisals as a minimum. Recommend changes to customer service procedures, policies & standards in line with continuous improvement philosophy to enhance productivity and performance. Requirements
Demonstrated experience leading customer service teams. Intermediate working knowledge of Microsoft Outlook, Excel & Word. An ability to coach and mentor team members. Strong mathematical and written/verbal communication skills. Knowledge of Supply Chain functions is an advantage. Knowledge of SAP & CRM systems is an advantage. Proven interpersonal and team skills. About us
Here at PPG, we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday, everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and colour, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any
#J-18808-Ljbffr

  • Sydney, New South Wales, Australia Wohn-Service-Team Full time

    At Wohn-Service-Team, we offer a unique opportunity to work with our property stylist business clients. As a Service Agreement Specialist, you will play a vital role in drafting and negotiating agreements that protect our clients' interests.About the RoleThis is an exciting opportunity to join our team of expert lawyers and consultants who are dedicated to...


  • Sydney, New South Wales, Australia Zip Pay Full time

    **Team Leader in Customer Experience**This is an exciting opportunity to join our team as a Team Leader in Customer Experience. We are looking for a highly motivated and experienced individual to lead our customer experience team and drive results.About You:You have 3-5 years' experience in a leadership role or equivalent experience in a contact centre...


  • Sydney, New South Wales, Australia Coles Full time

    Coles is an Aussie icon at the heart of the nation. As a Retail Leader, you'll see the difference your work makes every day.About the RoleReporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk,...


  • Sydney, New South Wales, Australia ResMed Full time

    About the RoleAs a key member of our team, you will be responsible for leading and guiding a group of customer service representatives to ensure exceptional customer experiences. Your primary focus will be on developing comprehensive training programs, ensuring proper onboarding of new team members, and maintaining a robust quality management system.Key...

  • team leader

    2 weeks ago


    Sydney, New South Wales, Australia Randstad Full time

    Team Leader – Customer PaymentsNSW Government is seeking multiple Team Leaders for a 3 month contract to oversee teams responsible for managing grants that support individuals and communities affected by natural disasters.Location: Work from Home (Must be located in NSW)Start Date: ASAPContract Length: 3 monthsPay Rate: $62.66 per hourHours: 7 hours/day (8...


  • Sydney, New South Wales, Australia Stryker Full time

    Job DescriptionAs a Customer Experience Leader, you'll have the opportunity to make a real difference in the lives of patients and healthcare professionals. We're looking for an experienced leader who can guide and develop our Customer Service Team.The role offers flexibility to work from any location, and you'll have the option to work from home. You'll be...


  • Sydney, New South Wales, Australia Officeworks Ltd Full time

    Company OverviewOfficeworks Ltd is a leading retailer of office products and services. Our mission is to provide an exceptional shopping experience for our customers, driven by our commitment to quality, service, and value.The RoleAs a Customer Experience Leader, you will be responsible for creating a welcoming and engaging environment for our customers.You...


  • Sydney, New South Wales, Australia Wohn-Service-Team Full time

    As a Property Stylist Business Partner at Wohn-Service-Team, you will have the opportunity to work closely with our property stylist business clients to develop customized Service Agreements that meet their unique needs.About the JobThis is a rewarding role that offers the chance to make a real difference in the lives of our clients. You will be part of a...


  • Sydney, New South Wales, Australia Wohn-Service-Team Full time

    At Wohn-Service-Team, we're seeking a Stylist Business Protection Specialist to join our team of expert lawyers and consultants. As a Stylist Business Protection Specialist, you will play a vital role in protecting the interests of our property stylist business clients through customized Service Agreements.About the RoleThis is an exciting opportunity to...


  • Sydney, New South Wales, Australia Wohn-Service-Team Full time

    Our Agreement Drafting Expert for Property Stylists plays a critical role in developing customized Service Agreements that meet the unique needs of our property stylist business clients.About the OpportunityThis is an exciting opportunity to join our team of expert lawyers and consultants who are dedicated to providing smart, simple, and affordable legal...


  • Sydney, New South Wales, Australia OnDeck Australia Full time

    About OnDeck AustraliaAt OnDeck Australia, we're on a mission to revolutionize the way small business owners borrow money. Our innovative approach combines passion for small business with cutting-edge technology, making it easier for them to access short-term, unsecured finance and drive their growth.Our Operations team is dedicated to providing a seamless...


  • Sydney, New South Wales, Australia Google Full time

    **Customer Success at Google**We are seeking a Customer Success Leader to join our team at Google. As a key member of our Customer Solutions (GCS) sales team, you will be responsible for providing Google-caliber client service, research, and market analysis to customers.You will work closely with customers to set the vision and strategy for how their...


  • Sydney, New South Wales, Australia Inchcape plc Full time

    We are seeking a Customer Experience Leader to join our team at Inchcape's Artarmon Dealership. As a key member of our management team, you will be responsible for delivering outstanding customer experiences and driving sales growth.About the Role:Oversee the entire customer journey to ensure seamless vehicle delivery and excellent customer...


  • Sydney, New South Wales, Australia ResMed Full time

    Job SummaryThe Team Leader is responsible for leading and guiding a team of customer service representatives, providing coaching, mentoring, and support to enhance their performance and professional growth. This role requires strong leadership abilities, extensive experience in a customer service role, and excellent verbal and written communication...

  • Team Leader

    2 weeks ago


    Sydney, New South Wales, Australia Medhealth Group Full time

    Are you looking to make a real difference in people's lives? Want to join a company that champions equality and delivers a unique service model built around supporting and embracing diversity.Job DescriptionWe are looking to grow our Newcastle team and an opportunity has become available for a Team Leader to help us achieve this goal. You will provide...


  • Sydney, New South Wales, Australia Savers Australia Pty, Ltd. Full time

    Savers Australia Pty, Ltd. is a leader in the reuse industry, dedicated to reducing waste and promoting sustainable living. We're looking for a Boutique Team Leader to join our team at our new Oxford St store.In this role, you will be responsible for overseeing the day-to-day functions of the sales floor or production room. This includes creating an enticing...

  • Team Leader

    2 weeks ago


    Sydney, New South Wales, Australia Ipar Full time

    IPAR Liverpool, New South Wales, AustraliaTeam Leader - Rehabilitation ConsultantWe are currently looking for the Team Leader - Rehabilitation Consultant based in Liverpool NSW for a 12-month contract opportunity.This role is ideal for an experienced or senior/principal consultant looking to move into a leadership role or a current leader looking for a...


  • Sydney, New South Wales, Australia Just Group Full time

    About the OpportunityWe are seeking a skilled Sales and Service Leader to join our team at Jacqui E, a well-established fashion retailer. As a key member of our leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading by example.The ideal candidate will have proven experience in retail...


  • Sydney, New South Wales, Australia Cisco Systems, Inc. Full time

    We are looking for a highly motivated and experienced Customer Delivery Leader to join our APJC support team in Sydney, Australia. As a leader, you will be responsible for managing and developing a team of post sales engineers, driving continuous progress on projects across your team, and cultivating the experience of your team members.About the RoleThe...


  • Sydney, New South Wales, Australia The Star Ent Group Full time

    The Darling Hotel is a luxurious hotel located in the heart of Sydney, offering an unparalleled guest experience. As an Assistant Front Office Manager, you will play a crucial role in delivering exceptional customer experiences and making a real difference in the lives of our guests and colleagues.About the RoleOversee the day-to-day operations of the front...