Aps3 Participant Support Officer

2 weeks ago

Ballarat, Australia Chandler Macleod Full time

**Location***
- Ballarat, Victoria
- **Category***
- Office Support
- **Salary**
- $37.36 AUD - $37.36 AUD Hourly
- **Posted**
- 01-Mar-2024
- **Work type**
- Casual/Temp
- **Contact**
- Claudia Leiva
- **Reference**
- BH-157829
- **Applications close 15.00 PM AEST, 12th March 2024**
**Mandatory: Australian Citizenship required to work within Federal Government.**

**About the Organization**:
This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.
**About the role**:

**The APS 3 Participant Support Officer will**:

- Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
- Provide counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency Support
- Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
- Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertake research and investigation activities and preparing associated reports and correspondence.
- Undertake a range of data entry activities and ensuring follow up is completed.
- Receive and recording complaints and other feedback in the Agency Business systems.

**Skills Required for the role**:

- Experience working in a similar role under Australian rules and regulations.
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Experience with the NDIA or in the disability sector
- Experience in a Front of House and/or administration based role
- Current Police Check, o ability to obtain one.

**What you will bring to the role**:

- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

**How to apply**:

**Mandatory: Australian Citizenship required to work within Federal Government.**
upload your details and resume to be considered for this role.
**Applications close 15.00 PM AEST, 12th March 2024

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