Reservation Coordinator

4 months ago

Melbourne, Australia Lancemore Hotel Group Full time

**Full time opportunity available**:

- ** Access to exclusive benefit program**:

- ** Easily accessible, located in the heart of the free-tram zone in Melbourne’s CBD, and discounted parking options available.**

Lancemore Crossley St. is seeking a Reservations/Guest Service Agent to join our amazing Front Office Team, delivering genuine hospitality and a boutique experience to our guests.

**Job Overview**:As a Reservations/Guest Service Agent, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. You will be responsible for handling reservations, inquiries, and providing excellent customer service. This position requires a person with strong communication skills, attention to detail, and a passion for delivering exceptional hospitality.

**ABOUT THE ROLE**:
**Reservation Management**:

- Maintain accurate and up-to-date reservation records.
- Assist guests with inquiries and provide information about room availability, rates, and packages.

**Guest Services**:

- Welcome guests warmly and assist with check-in and check-out procedures.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Provide information about hotel facilities, services, and local attractions.

**Communication**:

- Communicate effectively with guests, colleagues, and other departments.
- Collaborate with other team members to ensure a cohesive and positive guest experience.

**Administrative Tasks**:

- Maintain accurate and organised records of reservations and guest interactions.
- Assist in preparing reports related to reservations and occupancy.

**ABOUT YOU**:

- Have a desire to genuinely help people.
- You have a warm, personable yet professional disposition.
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload.
- Success in a similar role preferred but not essential, we are employing on attitude not just experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with reservation systems and hotel management software is a plus.
- Customer-centric mindset with a commitment to providing outstanding service.
- Barista/bar experience would be preferred but not essential.
- Valid RSA.

**ABOUT US**:
**Lancemore Crossley St.**

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 112 curated suites, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

**The Lancemore Group**

Founded in 1986, **The Lancemore Hotel Group** stands as a prominent Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference/event facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- Our commitment lies in continuous growth, consistently seeking ways to improve every aspect.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National Police
Check will be considered for this position.

Click the** "Apply" **Button

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on LinkedIn

Job Reference Code RES18012024/GSA18012024

‘#S-DNI’

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