Reservations & Administration Coordinator

3 months ago

Melbourne, Australia Fancy Hank's Full time

**About the Group**:
If you're passionate about exceptional food, drinks, and great company, we’d love to hear from you The Fancy Hank’s Group runs three of Melbourne’s leading venues, all in the heart of the CBD. By joining us, you'll have the opportunity to grow and learn in a dynamic environment, amongst a team of fun-loving professionals.
- Discounts across our group of venues and products, including Fancy Hank’s Restaurant, Fancy Hank’s product line, Good Heavens Rooftop and Springrock Public Bar.
- Central CBD location on Bourke Street with access to heaps of public transport options - trams, trains, and more
- Ongoing training & development opportunities - learning new skills and enhancing your current ones
- An awesome leadership team to drive the business forward

This position will require you to work across our main office and the venues. Our office is in a convenient location just 300 metres to Parliament Station and a short walk to the Bourke Street Tram (and the venues); the building has a brand-new end-of-trip facility built in early 2017 and all the perks of WeWork.

**The Role**:
With the recent expansion of the business, we are on the lookout for a Reservations Coordinator to join our team and help us deliver exceptional experiences to our guests. This role will be pivotal in managing reservations and responding to inquiries and feedback across all our venues, ensuring every guest feels valued. It's a fast-paced position that operates in a dynamic environment, primarily based in our main office, the role also allows for a flexible working location.

At Fancy Hank's Group, we are committed to your growth and success. You'll receive a comprehensive training plan tailored to support your professional development, combining detailed internal training with hands-on experience. We believe in a culture that champions fun, success, and teamwork—setting you up for a rewarding career in our growing business.

**About You**:
You are a master of organisation, with a keen eye for detail and excellent time management skills. Customer interaction is your forte—you’re responsive, solution-focused, and always bring a friendly, professional demeanour to every situation.

Whether you’ve held a similar role or come from a front-of-house background with extensive hosting experience, you’re ready to take on a dynamic position where your skills will shine.

This role is primarily part-time, offering flexible hours. However, as we approach the busy October to January events period, there is a planned increase in hours to accommodate the heightened demand across our venues. This period is an exciting time filled with events and celebrations, and you'll have the opportunity to play a key role in ensuring our guests have memorable experiences.

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