Registry Officer

5 months ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your customer service expertise to provide support and advice to the Births Deaths and Marriages branch
- A Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 2: $56,271 - $72,262 plus superannuation.

**About the Business Unit**:
The Registry of Births, Deaths, and Marriages (BDM) recognises and records the significant life events which occur within the State of Victoria. BDM maintains internal and external partnerships with stakeholders who have a direct correlation to the services offered. We work hard to provide a helpful and empathetic service to all Victorians who interact with BDM.

**About the Role**:
The role of a Registry Officer is integral to the process of service delivery to members of the community, stakeholders, and business partners at BDM. These staff have the responsibility of representing the organisation through each customer interaction and are committed to creating a positive experience through the entire service journey. As BDM provides service via a high-volume inbound call centre, this is a primarily phone-based role where the successful applicant will utilise skills to assist the Victorian community providing relevant information and advice.

**Some of your duties will include**:

- Demonstrating a commitment to BDM's vision and mission, and models departmental values

To learn more about this role before applying, please read the attached position description.

**About You**:

- The ability to work well under pressure
- Values that align with ours
- A love of customer service and have great communication skills
- The ability to follow processes and are willing to learn
- A familiarity with computers as well as basic Microsoft Office skills
- Reliability with an excellent work ethic.

**Qualifications/Requirements**:

- Experience in a Customer Service/Call centre and Operational environment for more than 12 months is desirable.

**How to Apply**:
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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