Service Designer

3 weeks ago

Canberra, Australia DFP Recruitment Services Full time

**Job description**:
**Service Designer**
- ** December/ January Start**:

- ** 6 month + 1 x 12 month extension**:

- ** Flexible work options**:

- ** Hourly rate negotiable**

**About our client**
This Government Agency sits within a prominent Federal Government Department with offices located in the city. They contribute to the Nation’s prosperity through trade and investment in business, the growth of Australia’s tourism and education sectors.

**About the role**
As the Service Designer, you are part of the Experience, Research and Design team that sits within the projects Implementation Taskforce. Your team takes a human-centred design approach to inform whole of government opportunities to improve the trade experience. The team works closely with other Taskforce teams and partner agencies to understand current trade experience, shape proposed reforms and co-design and test assumptions and ideas with businesses and government.

We are looking for a Service Designer to work alongside a highly collaborative and passionate human-centred design team to improve trade experiences for businesses. The individual will have experience working across services, teams and disciplines to advocate for business and government needs and inform decision making.

**Duties**
- Support the planning, facilitation and analysis of user research activities.
- Strong analysis skills and ability to absorb and analyse a range of information sources including research studies, process diagrams and technical artefacts.
- Support the shaping of actionable insights to inform decisions and recommendations.
- Engage with internal and external stakeholders to communicate findings and influence decision making.
- Design and facilitate workshops with businesses and Government stakeholders. Workshops may include co-design workshops, prioritisation, research share-backs and feasibility discussions.

**About you**
- Excellent communication skills and the ability to work closely with senior executives and key stakeholders
- Superior organisation and time-management skills, with the ability to remain flexible, in order to prioritise and complete a broad range of activities
- Well-developed customer service skills and the proven ability to exercise sound judgement and resolve issues independently
- Demonstrated effective strategic planning, management and leadership, secretariat and coordination skill
- A high degree of personal integrity, honesty and the ability to maintain confidentiality

To be considered for this non-ongoing role, you must have:

- Hold a current Baseline or higher to be considered
- Australian Citizenship

**Benefits**
- Interesting Project
- Competitive Contractor Hourly Rate
- Flexible work options available

**How to apply

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