Customer Service Representative
7 months ago
**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**
Reporting to the Customer Support Supervisor, the **Customer Service Representative** is accountable for being the customer conduit in the final process of the parts supply chain by being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.
The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal and external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC (Customer Service Centre).
This position is a 12-month contract on a part-time basis.
**Location**: South Guildford, WA
**Roster**:Three days per week, 8.5-hour days
**To be successful the following is required**:
- Experience in a customer service or similar role
- The ability to effectively communicate with internal and external stakeholders at all levels
- Excellent communication skills (written, verbal and interpersonal)
- Ability to work successfully within a team and autonomously
- Conflict resolution skills and demonstrated experience in navigating challenging situations
- Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
- Previous experience utilising WesTrac and Caterpillar systems (desirable)
- Knowledge of DBSi, WMS & SIS 2.0 software (desirable)
**What we offer**:
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
**Job # 884831
-
Customer Service Representative
7 months ago
Perth, Australia Opteon Full timeAbout us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...
-
Customer Service Representative
2 months ago
Perth, Australia Kinatico Full time**Join Us in Powering Better, Safer Workplaces!** **Multiple Casual - Customer Service Representative - KINATICO** Are you ready to be Kin-a-t-i-can? Join a global leader in Reg-Tech as a Customer Service Representative. If you're passionate about customer service and have an eye for detail, we want to hear from you! **DELIVERING THE GOOD, STRIVING FOR...
-
Customer Service Representative
6 months ago
Perth, Australia Inject Full timeCompetitive base salary + Bonus Structure! - Full-time role regular Monday-Friday, hours Malaga branch. - Leaders in the Stone industry, training and support provided. **About CDK Stone** For 40 years, CDK Stone has been the one to beat when it comes to sourcing and providing the finest tools and equipment range on the market. Through our exclusive...
-
Customer Service Representative
4 days ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Service Representative
7 months ago
Perth, Australia Insurance Australia Group LTD Full timeCustomer Service Representative Make a difference as a **Customer Service Representative** Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We're here for you. Are you ready? **YOUR ROLE** We have an opportunity for multiple Customer Service Representatives to join our community-minded WFI family on Permanent and 12 -...
-
Customer Service Representative
7 months ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Service Representative
1 month ago
Perth, Australia Commonwealth Bank Full time**We are looking for a Customer Service Representative to join our Morley Branch on a part time basis (31 hours a week)** **Monday - Friday 9.15 am to 4.15 pm working a 31 hour roster. **Do work **that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and...
-
Customer Service Representative
7 months ago
Perth Airport, Australia Smarte Carte Australia Pty Ltd Full timeWe are Australia's leading supplier and manager of Airport Baggage Storage Services and Electronic Locker solutions. An opportunity has become available at our Perth Airport Location to employ a **Customer Service Representative**. The purpose of a **Customer Service Representative** is to assist customers with our **baggage wrapping, luggage storage** and...
-
Customer Service Representative
7 months ago
Perth, Australia Insurance Australia Group LTD Full timeCustomer Service Representative Make a difference as a Customer Service Representative. Join the largest insurance group in Australia and New Zealand. For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three...
-
Customer Service Representative
6 months ago
Perth, Australia Hertz Australia Full time_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...
-
Customer Service Representative
7 months ago
Perth, Australia NEXTDC Full timeCompany Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...
-
Customer Service Representative
3 months ago
Perth, Australia Commonwealth Bank of Australia Full timeCustomer Service Representative - Casual role that is flexible to fit around your schedule AND provides career progression and development - Hybrid working that is perfect for balancing commitments makes us a diverse and inclusive team - Together we create brilliant customer experiences **Do Work that Matters** As a Customer Service Representative...
-
Customer Service Representative
7 months ago
Perth, Australia Hertz Australia Full time_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...
-
Customer Service Representative
5 hours ago
Perth, Australia 11 Recruitment Parent Full timeWork for a global leader in car rentals - Permanent full-time opportunity with on-the-job training provided - Welshpool location with onsite parking available As a global leader in car rentals, our client's brand operates in 150 countries worldwide. Their goal is to be the very best at what they do by renting cars better than their competitors. They are...
-
Country Customer Service Representative
7 months ago
Perth, Australia TLH Recruitment Full timeAmazing workplace culture - $65,000 plus super - Monday to Friday! **Key Benefits** - **Perth WA**: - **$65,000 plus super**: - **Full Time Employment**: - **Amazing work culture**: - **Friendly team**: - **Fulltime!**: - **Room for growth** TLH Recruitment is proudly representing an International Retail brand based in Perth WA, seeking an...
-
Customer Service Representative
6 months ago
Perth, Australia 11 Recruitment Full timeGlobal company operating across 150 countries - Knowledgeable and experienced team - Full-time position in West Perth This global team has over 35,000 years of experience across more than 3000 employees and technical experts. Utilising this knowledge, they differentiate themselves from their competitors, by working with their clients to provide unique...
-
Customer Service Representative
7 months ago
Perth, Australia IAG New Zealand Full timeMake a difference as a **Customer Service Representative** Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready? **YOUR ROLE** We have an opportunity for multiple Customer Service Representatives to join our community-minded WFI family on Permanent Fulltime basis. You’ll work with new and...
-
Customer Service Representative
7 months ago
Perth, Australia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Customer Service Representative
2 months ago
Perth, Australia Bethanie Group Full timeBethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 70 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell...
-
Customer Service Representative
3 months ago
Perth, Australia Commonwealth Bank of Australia Full timeCustomer Service Representative - Perth **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and...