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Customer Service Representative

1 month ago

Perth, Australia Bethanie Group Full time

Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 70 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

As a **Customer Service Representative** within the Bethanie Services Team, you will be the first point of contact for the organisation. You will have the responsibility to provide a supportive and professional service environment for our customers, as well as understanding customer needs and promoting and identifying new service opportunities for our current and future Residential, Community and Village customers.

This position will also undertake a variety of administrative duties. We are looking for motivated and enthusiastic individuals who have the desire to contribute and make a difference to our customer’s lives.

This position is on a casual basis and is based within the Bethanie head office located on Pier Street in Perth. We will be moving to a new office (on Hay Street in West Perth) in the new year, Jan 2025.

**About the role**:

- Handle all inbound customer service enquiries
- Provide assistance, support and liaise with internal staff and departments
- Process new client referrals for Bethanie's services and program
- Promote Bethanie's services and product
- Proficiency in completing associated functions and administrative tasks

**About you**:
You’re proud of delivering fantastic customer service and have previous experience within a high-volume Call Centre / Customer Service environment. You will also bring:

- Strong communication, data entry and attention to detail skills
- Proficient with MS Office products, and/or Client Management systems
- Strong critical thinking skills and the ability to work in multiple computer systems with ease
- Proactive approach to building rapport and providing empathy and understanding to your customers
- Team player attitude as well as the ability to work autonomously
- Excellent phone manner, customer service, time management and problem-solving skills
- Willing to obtain required vaccinations - 3x covid vaccinations and annual flu vaccination

**Working with Bethanie**

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers and residents. You will be joining a great team of people doing great work in your community.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Salary Packaging up to $15,899 per annum
- Banking, insurance and retail discounts and benefits
- Rewarding career with a supportive culture
- Professional development and training opportunities
- Health and Wellbeing initiatives
- Flexible working arrangements

**To apply