State Operations Supervisor

2 weeks ago

Laverton, Australia Komatsu Forklifts Australia Full time

Komatsu Forklift Australia promote, sell, hire and service the full range of Komatsu Forklifts through to 25 tonne with niche products also available to ensure that we have the right solution for our customer's needs._

**The Opportunity**:
A fantastic new role is available for a State Operations Supervisor to join the Komatsu Forklift business based in Melbourne.

Reporting to the Southern Regional Manager, you will be responsible for ensuring the profitability and efficiency of the branches managed and to lead and manage the activities around the Service and Parts teams.

We are looking for an individual who possesses strong operational skills and has experience with mentoring of teams, territory management and strategic planning. Bringing in new business through solutions selling initiatives and maintaining a high level of rapport with all clients and teams.

Annual salary is $110,000 - $120,000 plus car plus annual bonus.

**Key responsibilities include**:

- Directly lead, mentor and manage the opertions of the business
- Achieve budget, profit and market share expectations
- Grow external service, parts and hire customer database
- Manage Service and Hire contracts
- Monitor daily progress the team and branch's toward successful monthly outcomes.
- Communicate the Branch objectives and goals to all team members and empower them to take appropriate business actions.
- Encourage each team member by recognition and training where required
- Recognise areas of poor performance, both customer satisfaction and financial, within the Branch and to rectify situations to the satisfaction of KFAP customers, team members and management
- Listen to the individual and collective wisdom of the team, recognise achievement and celebrate victories as a group
- Keep senior management informed of trends, current activities and forecasts of expected activity.

**The knowledge, skills and abilities we're looking for**:

- Experience working in Material Handling Equipment Industry or a similar industry is required
- Minimum 2 years’ experience in a similar role
- Highly developed sales and customer service skills
- Ability to demonstrate product knowledge including mechanical and technical aptitude
- Demonstrated ability to build strong relationships and maintain a proactive call plan
- Customer centric with well-developed written and verbal communication skills
- Strong computer literacy including Microsoft Suite Applications
- Good analytical and conceptual skills.
- Strong HSE Understanding
- Current driver's licence

**Komatsu Benefits**:

- ** Paid Parental Leave**:12 weeks of paid primary carer parental leave
- ** Technology**: Discounts on Apple, Dell, Lenovo and Microsoft products
- ** Financial**:Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
- ** MyCareer**: Recognition and awards, opportunity to complete recognised Cert III courses, Diploma’s in Leadership & Management, and an Educational Support Program
- ** Health**:Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- ** Cars, Home & Hardware**:Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- ** Travel**: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents
- ** Yearly Bonus**:Potential to receive a yearly bonus
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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