Customer Support Representative

4 weeks ago

Brisbane, Queensland, Australia EventsAir Full time
Overview

EventsAir is a leading provider of award-winning event management software. We empower event professionals with world-class technology and are looking for a dedicated Customer Support Representative to be the friendly, knowledgeable voice that helps our users succeed.

Location: Eight Mile Plains, Queensland, Australia. This role offers a hybrid working model—a balance of in-office collaboration and work-from-home flexibility—with shift-based work, including weekends as part of a rotating schedule.

Responsibilities
  • Deliver high-quality client communication, consistently meeting response time SLAs and support KPIs
  • Resolve basic to moderately complex issues using our internal processes and knowledge base
  • Escalate more complex issues to higher-tier support teams when needed
  • Provide timely and priority support for clients during live event delivery
  • Collaborate with internal teams to ensure a smooth and professional client experience

There may be additional responsibilities related to the role as determined by business needs.

What You'll Need
  • Great communication skills (verbal and written)
  • Adaptability and flexibility with an empathetic attitude to all customers
  • Multi-tasking with great attention to detail during troubleshooting
  • Basic software support knowledge or experience in a similar role
  • Relevant tertiary qualifications
  • Ability to work rotational shift work to cover APAC/EMEA/AMERICAS regions

Additional software knowledge (HTML, CSS, JavaScript etc.) will be an advantage.

Benefits and Perks
  • Hybrid working arrangement and flexible schedules
  • Potential monthly bonus based on performance and Customer Satisfaction Scores
  • Weekend shift allowances and time in lieu for public holiday shifts
  • Personal development opportunities via L&D budget
  • Employee assistance program and recognition program
  • Other family-friendly and wellbeing benefits described in the original posting
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

Brisbane area postings and related opportunities are listed for reference on the page.


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