Change Management Specialist

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The role:

As Our New Change Management Specialist, You Will Advise The Claims & Assessing Leadership Team On Delivering People-focused Change Activities To Successfully Embed Strategic Initiatives Across The Claims & Assessing (C&A) Division. You Will

• Build change delivery plans for strategic initiatives across C&A
• Develop a change management strategy based on situational awareness and deliver effective change including improved claims controls and measurable business benefits
• Lead & support the creation of systems to track adoption, utilisation and proficiency of changes
• Employ the agreed Change Management framework and toolkit to develop practical deliverables with a focus on the adoption and embedding of changes
• Work collaboratively in diverse teams to help improve change capability and enable leaders to embrace change and lead change in their teams
• Manage stakeholder expectations considering business disruption, speed of adoption, anticipated resistance, business as usual workloads, and applying our business values
• Address any potential people-side risks and anticipated points of resistance, and develop specifics plans to mitigate or address concerns
• Communicate with the project team to integrate change management activities into the overall project plan and support the relationship with other group-wide specialists
  
  

Brief Description

The role:

As Our New Change Management Specialist, You Will Advise The Claims & Assessing Leadership Team On Delivering People-focused Change Activities To Successfully Embed Strategic Initiatives Across The Claims & Assessing (C&A) Division. You Will

• Build change delivery plans for strategic initiatives across C&A
• Develop a change management strategy based on situational awareness and deliver effective change including improved claims controls and measurable business benefits
• Lead & support the creation of systems to track adoption, utilisation and proficiency of changes
• Employ the agreed Change Management framework and toolkit to develop practical deliverables with a focus on the adoption and embedding of changes
• Work collaboratively in diverse teams to help improve change capability and enable leaders to embrace change and lead change in their teams
• Manage stakeholder expectations considering business disruption, speed of adoption, anticipated resistance, business as usual workloads, and applying our business values
• Address any potential people-side risks and anticipated points of resistance, and develop specifics plans to mitigate or address concerns
• Communicate with the project team to integrate change management activities into the overall project plan and support the relationship with other group-wide specialists
  
  

What Experience You'll Bring

• Strong analytical skills and a high level of problem-solving with confidence in decision-making ability and excellent attention to detail
• Ability to prioritise and coordinate activities collaboratively across departments for best business outcomes
• Tertiary qualifications or equivalent experience in change management or people-related field, desirable
• Understanding of the factors that influence the claims cost, effectiveness and service delivery, desirable
• Experience in managing external suppliers an advantage
• Demonstrated ability to effectively engage stakeholders at all levels of the organisation with excellent communication skills
  
  

Our Perks

• Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities.
• Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
• Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way.
  
  

About Us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionConsulting, Information Technology, and Sales
• IndustriesInsurance

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