Product Specialist – Mass Spectrometry

Product Specialist – Mass Spectrometry | ANZ

Roche North Ryde, New South Wales, Australia

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Join to apply for the Product Specialist – Mass Spectrometry | ANZ role at Roche

Product Specialist – Mass Spectrometry | ANZ

Roche North Ryde, New South Wales, Australia

Join to apply for the Product Specialist – Mass Spectrometry | ANZ role at Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

Reporting to the Commercial Solutions Lead, Roche Diagnostics Australia is looking for a Mass Spectrometry Product Specialist. As a Product Specialist, you are responsible to support the execution of the commercial strategy for Roche Mass Spectrometry across both Australia and New Zealand. Working closely with the Solutions (Product) Manager and Sales & Applications Teams, you will provide subject matter expertise to support in the delivery of Roche solutions to our customers.

This role is expected to support both Roche Diagnostics Australia 75%, as well as Roche Diagnostics New Zealand, 25%.

Key responsibilities include:

• Technical Subject Matter Expert for Roche Mass Spectrometry solutions
• Engage with the customer during the sales process and bringing the projects through planning, implementation, testing and into a live system
• Lead product evaluations and support the Service team in IT and service-related issues remotely or at customer sites
• Deliver software upgrades and being involved in site system design and implementations
• Provide consultation on solutions, regulatory compliance, and the implementation of Mass Spectrometry products to ensure the goals and objectives of Roche products are installed and integrated
• Support the Sales and Marketing team in Mass Spectrometry products during sales/marketing visits when required
• Support workflow consulting activities that include the documentation of existing layout and laboratory processes, and a proposal for the future using appropriate visualization and simulations tools e.g. turnaround time (TAT) reports/simulations, laboratory layout, laboratory process mapping
• Understand and translate the features of Roche Mass Spectrometry solutions into customer oriented benefits communication
• Provide product presentation, demonstration and end-user trainings/workshops
• Provide second level troubleshooting and training assistance to Application Specialists, Field Service Engineers and customers for all Roche Instrumentation
  
  

Who You Are:

• Relevant degree or diploma in Science/Laboratory Science with special emphasis on Mass Spectrometry
• At least 5 years' experience working in related fields within the Australian Medical Diagnostic Industry
• Demonstrated Laboratory experience in Mass Spectrometry
• Clear understanding of the business and technology strategies in which the organization operates
• Strong knowledge of the Mass Spectrometry discipline including local guidelines and regulations
• Good Experience in training personnel
• Excellent communication skills, both written and verbal
• Strong customer empathy & interaction skills.
• Ability to work in a fast-paced environment and handle multiple projects
• Availability to travel locally, regionally, nationally and internationally as required.
• Able to build and maintain strong internal and external partnerships
• Excellent interpersonal skills and collaborative mindset
• Customer service orientated and a result focused professional with very good business acumen
  
  

This role is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.

We care about you - as a whole person. That's why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you're thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionManufacturing
• IndustriesPharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing

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