Workforce Manager

3 weeks ago

Cremorne, Australia ADP Full time
Position Title: Workforce Manager (WFM) Lead Implementation Consultant

Reporting Line: Implementation Manager

Position Purpose

Implement and support the ADP GlobalView solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.

Act as functional and technical liaison between ADP and the client.

Responsible for onboarding and training new Lead Consultants as well as bringing technical expertise to release readiness, BPI and transformation activities.

Key Responsibilities
  • Perform workshops to gather information on the client's requirements.
  • Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
  • Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.
  • Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
  • Provide guidance to the client in preparing testing activities (test scripts, scenarios).
  • Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
  • Support training delivery.
  • Support data migration activities like data cleansing, mapping and conversion.
  • Ensure handover to client services following ADP handover methodology.
  • Perform other related duties as assigned.
  • Must be able to travel to client site.

Experience
  • Strong experience in implementing UKG Workforce Central / Workforce Dimensions.
  • Demonstrated experience in an Implementation Lead role.
  • Experience working on global projects.
  • Strong knowledge of Payroll, Human Resources of Time Management systems
  • Excellent communication (written and verbal) and presentation skills.
  • Experience conducting training sessions.
  • Ability to work autonomously as well as in a team environment.

Certifications / Qualifications

Tertiary qualification in a related field preferred.

Completion of UKG Workforce Central / Workforce Dimensions or ADP Enterprise eTIME /Workforce Manager training.

Project Management Qualifications.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
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