Technical Systems and Solutions Support

Technical and Practical Solutions Support in the Building Industry

Location: Sydney. This full-time role reports to the Direct: Technical Innovation Manager Oceania and the Indirect or Day-to-Day: Technical Systems and Solutions Lead. Travel may be required across Australia and New Zealand. Driver's licence is required.

Pro Clima inspires and educates people to create healthy, durable and energy-efficient buildings to live, learn, work and play in – now and for generations to come.

This hands-on role ranges from building training rigs and developing training programmes to providing technical support to internal teams, distributors and customers, and following through on sales leads. It requires close collaboration with Technical, Sales, Marketing and Customer Service Teams.

• In-depth knowledge of the Australian construction industries
• Excellent communication skills with the ability to explain complex technical concepts simply
• Strong presentation and training skills for individuals and groups
• High attention to detail, organisation and multitasking
• Ability to build positive relationships with internal and external stakeholders
• Proactive, self-motivated and adaptable with a can-do attitude
• Experience in handling and working with tools
• Proficiency with design software (AutoCAD, ArchiCAD, SketchUp) is preferred
• Certified Passive House Tradesperson (or willingness to obtain)

• Operational – Development and Delivery of Training Programme – Support in the development and delivery of practical and technical training, in person or online, to new and existing customers, distributors and staff from our Hub in Sydney or locations around Australia
• Ensure information and training content is technically accurate
• Collaborate and support the development of technical and installation literature, documentation and educational displays
• Designing, detailing and building prototypes for testing and demonstration purposes
• Rolling out new products and system upgrades
• Support the Innovation team in developing new products and construction systems for application in Australia
  • Operational – Technical Support and Sales – Provide technical advice and support to customers, distributors and internal teams via phone, email and in person
  • Develop and maintain positive customer relationships
  • Document and track customer interactions, technical issues and resolutions
  • Escalate complex issues and ensure timely follow-up and resolution
  • Support sales teams with technical expertise and consultative selling
  • Collaborate with marketing to create engaging, science-based technical content and collateral
  • Contribute to the ongoing compliance and relevance of marketing materials
  • Be a brand ambassador and reflect company values
  Relationships
  • Build strong, positive relationships with the pro clima: Innovation Manager Oceania Technical team
  • Australian Sales, Technical, Marketing and Customer Service teams
  • Distribution partners, customers and industry partners

Integrate pro clima's commitment to sustainability into daily working practices and service delivery.

• Ensure Health and Safety policies, procedures and documents are completed and complied with
• Maintain a clean, healthy and safe environment for our people and clients/customers
• Take responsibility for personal workplace safety and well-being

• Vocational education in carpentry, joinery or construction
• 3–5+ years' experience in construction
• Practical experience in the construction industry and knowledge of building codes (Australia/NZ) preferred
• Experience in technical training and customer support
• Proficiency with design software (AutoCAD, ArchiCAD, SketchUp) is preferred
• Certified Passive House Tradesperson (or willingness to obtain)

• Genuine interest in improving building standards in Australia
• Excellent people skills, verbal and written communication
• Reliable, self-motivated with strong ethics
• Socially confident and comfortable with direct customer contact
• Enthusiasm for innovation, sustainability and continuous improvement
• Curious, lifelong learner with a good sense of humor