Operations Assurance Specialist

Why should you consider Kumon? Our mission is inspirational as an educational services organization. We enable children to achieve their full potential. We offer outstanding health benefits, a desirable retirement savings plan, and outstanding paid time off, including 21 paid holidays a year. We provide each associate with professional development funds annually to support their growth.

Summary:

The Operations Assurance Specialist is responsible for the execution and operation of strategies and processes aimed at ensuring Kumon Centers remain in compliance with all provisions of Kumon's Franchise Agreement and Operations Manual, in addition to Kumon's processes, policies, procedures and practices. This will entail working on a team whose primary responsibility is ensuring center compliance for the purpose of protecting and elevating the Kumon Brand.

Note: This role requires the candidate to be on the West Coast area.

Requirements:

• Bachelor's Degree
• Road Warrior: Ability to travel extensively locally/regionally/nationally
• Excellent written and verbal communication skills
• Strong time management and prioritization skills
• Ability to motivate people, instill accountability, and achieve results
• Proficiency with Word and Excel software programs
• Previous multi-unit service management preferred
• 2-4 years of experience preferred

Responsibilities:

• Initiate, perform and coordinate audits of franchised Kumon Centers to ensure compliance with all provisions of Kumon's Franchise Agreement and Operations Manual, in addition to Kumon's processes, policies, procedures and practices.
• Perform the analysis of franchise center reporting to identify actual or potential compliance violations according to the Franchise Agreement (e.g., misreporting of enrollment).
• Support the development and drafting of audit procedures to conduct effective and comprehensive compliance audits.
• Support the preparation and presentation of final audit reports to the Executive Team.
• Analyze and maintain audit statistics and documentation for review and tracking purposes.
• Participate in the development of recommended risk mitigation strategies in order to improve processes and strengthen compliance.

Benefits:

• Quality Medical, Dental, and Vision Coverage
• Prescription Drug Plan
• 401k Retirement Savings Plan with generous company match and 2 year vesting schedule
• Flexible Spending Accounts for Health Care, Dependent Care, and Commuting Expenses
• Company Paid Basic Life Insurance and AD&D
• Company Paid Short and Long Term Disability Plans
• Plentiful Paid Time Off and Company Paid Holidays
• Funding of Professional Development
• Employee Assistance Program
• Kumon Tuition Discount
• Service Award Program

And much more…

Notes: Please be aware that all eligible associates must satisfy the specific waiting period before enrollment. The waiting period varies according to the state benefit plan guidelines.

Equal Employment Opportunity: Kumon's policies and programs ensure that all hiring, compensation and other employment decisions are based on individual merit and not on any bias towards ethnicity, age, color, race, marital status, religion, disability or military status. We base our employment decisions upon the qualifications and abilities of each individual.

DEI Statement of Commitment: Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team.