Shared Services Support Officer

4 days ago

Wollongong, New South Wales, Australia Transport for NSW Full time $40,000 - $80,000 per year

You're agile, keen and open to meaningful work and opportunities that come your way.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:
You'll be part of a high functioning and process driven Procurement team based in our Wollongong office. You will provide support to Internal customers across all Transport for NSW Clusters via phone and email functions.
 
From a ticketing system, you will manage requests and customer queries related to purchases and travel expenses.
 
Using your customer service and communication skills, you will relay information clearly and service new card requests, changes, and other travel related costs.
 
This is a temporary opportunity until 31/03/2026 based from our Wollongong Office – you must be able to work from this office location at least 2-3 times per week.
 
For more information on the role and business unit, please review the role description and information pack.

About you
You're a customer service professional with exposure working in a service centre setting. You're able to manage a high volume of calls and have experience working with ticketing systems.
 
You can lead customer conversations and problem solve autonomously to find efficient solutions, adhering to set policies and procedures.
 
You're computer literate and can use systems simultaneously with the ability to learn new systems with ease.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now

Applications close: 11:59 pm Thursday 16th October 2025.

For more information about this role, please contact CHRISTINA..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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