Contact Centre Sales Trainer

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Create training that transforms. Build confidence. Drive bookings.

We're looking for a Sales Training Manager who's passionate about helping others grow and is ready to design and deliver powerful, results-driven training for our global sales agents. If you love seeing people thrive, are energised by coaching consultative sales, and want to play a key role in elevating customer conversations, this could be your next role.

What You'll Do

Design and Deliver Training that Sticks

• Create engaging sales training programs focused on lead conversion, bookings, and customer trust
• Facilitate live and virtual training on consultative selling, product knowledge, and systems
• Develop bite-sized learning content, think microlearning, simulations, and real-life roleplays
• Lead onboarding for new hires, setting them up for success from day one

Coach and Elevate Performance

• Partner with Team Leaders and Quality Coaches to identify gaps and create targeted refreshers
• Provide real-time coaching via shadowing, call calibrations, and side-by-sides
• Build a culture of continuous growth through huddles, competitions, and regular skill boosters

Enable Success with Practical Tools

• Create job aids, scripts, cheat sheets, and quick-reference tools agents actually use
• Keep training aligned with seasonal campaigns, customer offers, and market needs

Measure and Improve

• Track training impact through performance data, learner feedback, and sales results
• Own learning metrics, training attendance, retention, and post-training performance
• Work closely with Enablement, QA, Marketing, and Ops to ensure training meets business goals
• Align programs with new tech rollouts, product launches, and evolving customer needs

What You'll Bring

• 5+ years of experience in Sales Training, L&D, or Sales Coaching, ideally in a contact centre or travel environment
• Expertise in consultative sales and driving results in inbound/outbound sales teams
• A hands-on approach to learning content development (e-learning, LMS, microlearning)
• Confidence and warmth as a facilitator able to engage groups and inspire change
• A passion for helping others grow and a belief in training that drives business outcomes
• Familiarity with sales enablement tools, knowledge bases, and performance tracking systems

Why Join Us?

• Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
• Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
• Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
• Learning & Development: Career development and personal growth opportunities.
• Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
• Volunteer Leave: Two days paid leave per year for volunteer opportunities.
• Parental Leave: 12 weeks paid parental leave for eligible employees.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• IndustriesTravel Arrangements

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