Retail Data

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Name: Retail Data & Insights Manager

Site / Location:

Ref #: 12368616

Entity: Australia Post

Opening Date: 18-Mar-2025

Suburb:

Work Type: Permanent Full Time

Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

About the opportunity

As Retail Data & Insights Manager, you will lead our Retail Analytics function in providing data-informed business decisions, supporting the development and delivery of Australia Post's P26 strategic objectives while optimising the day-to-day operations of the Post Office network.

Reporting to the Head of Customer and Retail Analytics, you will design, structure and maintain key data and analytics assets as well as leading data-driven initiatives for the Retail Business Unit. The role is critical in ensuring both support office, but also the Post Office front of house teams can access key data required for superior customer outcomes and efficient store management.

What you'll deliver with us

You will analyse data and reports with a strong performance and commercial focus, working closely with Post Office stakeholders to interpret outcomes and drive data-informed decisions. You will develop and implement data strategies to ensure data integrity, uphold quality standards, and deliver actionable insights. Additionally, you will design and establish data collection systems and strategies to enhance statistical efficiency and improve overall data quality.

You'll also

• Work closely with Senior Leadership Team and key stakeholders to prioritize business and information needs.
• Lead the Retail Data strategy and custodian requirements including data governance, data dictionaries, and key documentation.
• Provide reporting for weekly and monthly performance reporting, LPO bi-annual report, Annual and Board Reports data points, and other reports as required.

About you

We are looking for a skilled data professional with expertise in data governance and data-driven storytelling. You excel at translating complex business needs into insightful questions and objectives, applying context to deliver meaningful outcomes. You will have success in transitioning manual processes into automated solutions, driving efficiency and innovation. As an experienced leader, you are committed to fostering learning and development within your team.

You'll also need

• 10 years + experience in data and analytics in a large & complex organisation, including leading Analytics functions.
• Ability to prepare and present comprehensive briefs, reports and initiatives and other material to senior and executive management, and to staff at all levels.
• Experience building reporting data solutions.
• Experience with advanced database querying (SQL) and automation approaches (GCP, Python etc).
• Report visualisation across Tableau, Power BI & other similar software.

How we'll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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