Customer Interaction Specialist

2 weeks ago

Williamstown, South Australia beBeeCustomerService Full time $80,000 - $90,000
About This Role:

We are seeking an exceptional individual to provide great service to our customers.


Job Overview:

This role involves managing customer interactions, ensuring a seamless experience for both retail and independent buyers. The primary focus will be on delivering outstanding service, resolving complex issues, and maintaining accurate data entry to support operations.


Key Responsibilities:
  • Manage customer inquiries and requests via phone and other communication channels.
  • Provide personalized support to customers, addressing their needs with professionalism and efficiency.
  • Resolve escalated issues and complaints, demonstrating empathy and problem-solving skills.
  • Ensure accurate and timely data entry into our systems, maintaining high standards of quality and attention to detail.
  • Collaborate with team members to streamline processes and improve the overall customer experience.
  • Adapt to changing priorities and work effectively in a fast-paced environment.

Requirements:
  • Strong communication skills, with the ability to interact effectively with diverse customers.
  • Previous experience with software applications is advantageous.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Exceptional attention to detail and accuracy in data entry.
  • Ability to work well in a team environment, demonstrating flexibility and resilience.

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