Customer Experience Representative

4 weeks ago

Williamstown, South Australia Sirius People Full time

About the Company:

We are representing a company in the FMCG industry who are seeking anexceptional Customer Experience Representative to provide a great service to their customers at both the state and national levels. The team is driven by a commitment to excellence, a passion for customer satisfaction, and a collaborative approach to achieving our goals.

Role Overview:

In this role, you will be responsible for managing customer interactions, ensuring a seamless experience for both retail and independent buyers. Your primary focus will be on delivering outstanding service, resolving complex issues, and maintaining accurate data entry to support operations.

Working Conditions:

  • Hours: Monday to Friday, 6:30 AM to 3:00 PM

  • Location: On-site in thier Coburg office

  • Salary: $70,000 per annum plus superannuation

Key Responsibilities:

  • Manage customer inquiries and requests via phone and other communication channels.

  • Provide personalised support to customers, addressing their needs with professionalism and efficiency.

  • Resolve escalated issues and complaints, demonstrating empathy and problem-solving skills.

  • Ensure accurate and timely data entry into our systems, maintaining high standards of quality and attention to detail.

  • Collaborate with team members to streamline processes and improve the overall customer experience.

  • Adapt to changing priorities and work effectively in a fast-paced environment.

  • Contribute to team meetings and discussions, sharing insights and best practices to drive continuous improvement.

Skills and Qualifications:

  • Strong communication skills, with the ability to interact effectively with diverse customers.

  • Previous experience with JD Edwards or similar programs is advantageous.

  • Proficiency in Microsoft Office Suite and other relevant software applications.

  • Exceptional attention to detail and accuracy in data entry.

  • Ability to work well in a team environment, demonstrating flexibility and resilience.

  • Experience in call centers, retail, or similar environments is preferred.

  • Commitment to delivering exceptional customer experiences and achieving high levels of customer satisfaction.

At Sirius People, we advocate for the progression and equity of people of Aboriginal and Torres Strait Islander descent, diverse cultural backgrounds, disabilities and gender identities. Therefore, we strongly encourage you to apply.


#J-18808-Ljbffr

  • Customer Service representative

    4 weeks ago

    Williamstown, South Australia Midas WILKERSON Full time

    OverviewAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for a Customer Service Representative to maintain excellent customer relations during the reception and...

  • Customer Solutions Advisor

    4 weeks ago

    Williamstown, South Australia Vodafone Part time

    At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.What you'll be doingYou'll spend your time being a customer champion; discovering what our customers want and need and helping them use...

  • Christmas Sales Consultant

    4 weeks ago

    Williamstown, South Australia Calvin Klein Full time

    OverviewJoin to apply for the Christmas Sales Consultant role at Calvin Klein.We are looking for Christmas Sales Consultants to join our CALVIN KLEIN team at HOMEBUSH DFO.Why PVH?Generous Staff Discounts: Enjoy significant discounts on all our brands.Clothing Allowance: So you can look your best.Comprehensive Training & Development: We invest in youCareer...

  • Sales Consultant

    4 weeks ago

    Williamstown, South Australia Brandt Group of Companies Full time

    OverviewARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?Brandt has an opportunity for a Sales Consultant in Parts and Services to join our Terang Branch.About the role:You will be responsible for proactively contacting customers, providing information on Brandt parts and services, and ensuring a seamless service experience.Conduct...

  • Sales Executive

    4 weeks ago

    Williamstown, South Australia webuyanycar Full time

    Overview Job: Sales Executive Salary: £27,100 per year (OTE £34,120) Bonus: Fantastic monthly bonus and annual bonus based on company performance Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved. We are the UK's favourite car-buying service and we are growing FAST We...

  • Barista

    2 weeks ago

    Williamstown, South Australia PIZZA d'ASPORTO Full time $55,000 - $75,000 per year

    Barista / Front of House – The Kiosk by d'ASPORTOWe are seeking an experienced and enthusiastic Barista / Front of House team member to join our vibrant beachside café. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering excellent customer service, and enjoys working as part of a team.About the Role:Prepare...

  • Sales Trainee

    4 weeks ago

    Williamstown, South Australia Brandt Tractor Full time

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment...

  • Assistant Store Manager

    2 weeks ago

    Williamstown, South Australia Bed Bath N' Table Full time $60,000 - $90,000 per year

    Job no: Work type: Full Time - Salaried Store/Office: VIC Williamstown Categories: Retail ManagementWHO WE AREBed Bath N' Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and key location stores throughout...

  • Showroom Consultant

    4 weeks ago

    Williamstown, South Australia MCM House Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from MCM HouseOIN THE MCM HOUSE TEAM – PART-TIME SALES CONSULTANTAt MCM House, we are passionate about creating beautiful, modern furniture that captures the essence of the relaxed, coastal Australian lifestyle. Our designs are timeless, clean, and crafted with premium textiles that...

  • Optical Assistant/Dispenser

    2 weeks ago

    Williamstown, South Australia ProVision Full time $130,000 - $156,000 per year

    Fitzgerald Optometry is a long-standing independent optometry practice located in the heart of Williamstown. We have established a reputation within our community over the last 30 years for personalised eyecare.We are looking for a full time assistant/dispenser to join our fun team and be responsible for the following:Personalised solutions for our customers...