Account Manager

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Hearts & Science Melbourne

Account Manager

• Melbourne
• Full Time, Permanent

Working with the Account Director and the Client Director, your key responsibilities as Account Manager is to deliver highly innovative and effective media solutions, employing the Hearts & Science planning process and supporting our purpose Connections That Matter. You will deliver award winning work that both Hearts & Science and the client are proud of. You will ensure absolute accuracy and efficiency in campaign management.

You are responsible for junior to mid-level client relationships and connection, ensuring everything is running smoothly and that all questions are answered in a timely manner. Collaboration is a critical element of your day-to-day operation as success in this role is only delivered through active communications that convey a clear understanding of the unique needs of different audiences.

Previous experience working across a retail or E-Commerce brand preferred. '

Why Hearts & Science?

Hearts ambition is to make a mark in our industry, and to leave behind entrenched ways of working. Hearts is about leveraging new technologies and smarter ways of working into new processes that deliver results. It is about a focus on performance and results, results for our clients and results for the Hearts & Science business and all the people that work within it. It is about winning and making a difference. Leaving your mark on the agency and the industry.

We substantially invest in our people and culture to nurture a unique, positive, energetic and collaborating working environment. We want everyone that chooses hearts to have a rewarding and enriching career, and to enable this we offer a comprehensive training programme. Hearts & Science supports a healthy work-life balance and a fun culture through its many initiatives: Flexible Working, Wellness Program, Employee Assistance Program, Summer Fridays, Parental Leave and Loyalty Leave to name but a few.

Day to day responsibilities

• Collaborate with the Planning and Business Directors to deliver innovative, effective, and award-winning media solutions using the Hearts & Science planning process.
• Ensure accuracy, efficiency, and excellence in campaign management.
• Manage junior to mid-level client relationships, ensuring smooth operations and timely communication.
• Work collaboratively with internal teams, external agency partners, and media owners to meet the unique needs of various stakeholders.
• Support, nurture, and guide junior team members, contributing to their development and overall team engagement.
• Possess a working knowledge of digital media and the ability to plan campaigns when needed.
• Responsible for buying all planned media (excluding TV and Digital) with support from the trading team, ensuring competitive rates.

About you

• At least 3 years of relevant media and client management experience.
• Implementation planning capabilities and understanding of media principles and finance.
• Exceptional client facing communication & presentation skills.
• Fully conversant in the role of each channel and ability to provide recommendation.
• Well-developed time and project management skills, with good adherence to deadlines.

Next steps?

Does this opportunity feel like the perfect fit for you? Don't hesitate—apply today

If you have any questions or would like a confidential discussion about the role, our dedicated Talent team is here to assist and eager to hear from you.

We take pride in being an Equal Employment Opportunity (EEO) employer, fostering a workplace where diversity and inclusion thrive. Regardless of race, color, religion, national or ethnic origin, age, gender, sexual orientation, marital or parental status, disability, or any other characteristic, we welcome and encourage applications from individuals of all backgrounds.

Should you require any support or accessibility accommodations during the application process, please inform us at the time of your application. Your privacy is important to us, and all personal information will be handled in accordance with relevant privacy legislation. Now is your time—show us what you can bring to the table

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionAdvertising
• IndustriesAdvertising Services

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