Customer Service Officer

4 weeks ago

Dubbo, New South Wales, Australia Elgas Limited Full time

Elgas Limited

Customer Service Officer - CSO

Dubbo (NSW), Australia | req24786

You will have demonstrated customer service experience, preferably in a contact centre, administrative or retail setting. Must be highly self-motivated, professional and capable of managing workload and prioritising tasks in a fast-paced environment. The ability to multitask is essential.

What You Will Enjoy Doing
  • Deal with incoming domestic and commercial customer calls, correspondence, and enquiries, including account queries, complaints, processing of orders and payments, and new customer enquiries.
  • Advise customers on installation details related to gas usage, suitable delivery methods, and site compliance requirements.
  • Adhere to all company statutory regulations relating to LP Gas.
  • Manage administrative aspects of agents operating in the area, including full reconciliation of Fill Only accounts.
  • Set up new domestic and commercial accounts, process deliveries, perform data checks, update invoices, and handle HS Screen tasks daily.
  • Manage allocated debtor control aspects for customers.
  • Reconcile cylinder contractor daily work and update customer accounts accordingly.
  • Perform stock transfers, inventory stock-takes, coordinate changeovers for OOD cylinders, and handle account reconciliation, mailing, and banking when required.
What Makes You Great
  • 2-3 years experience in customer-facing or administrative roles.
  • Manage high volume of inbound and outbound calls, providing support, sales, and services.
  • Excellent written and verbal communication skills.
  • Strong email etiquette and intermediate Microsoft Office skills.
  • Technically confident with quick learning ability for new systems.
  • Certificate in Business is desirable but not essential.
Why You Will Love Working With Us

We face challenges daily and believe in growth through mastering them. Collaborating with customers is key to our success, and integrity is fundamental to our business approach. We aim to achieve ambitious objectives together.

What We Offer You

At Linde, your career can reach beyond your job description, impacting communities and the world. We promote limitless opportunities for growth, training, and advancement within the BOC and Linde Group. We value diversity and encourage applications from Indigenous Australians and people with disabilities.

Our service centers ensure rapid supply and reliable delivery nationwide, with 24/7 online services for orders, payments, and account management. We also offer employee recognition programs and career development opportunities.

Interested? Let's Talk

Ready to lead? Submit your complete application, including cover letter, resume, and relevant certificates/licenses via our online platform. Full work rights in Australia are required.

All designations apply equally regardless of gender. Our commitment extends to responsible business practices supporting shareholders, partners, employees, society, and the environment, aligning customer value with sustainable development.

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