Customer Service Representative

7 days ago

Dubbo, New South Wales, Australia beBeeCustomerService Full time $62,400 - $79,400
Job Description

We are seeking a highly motivated individual to join our team as a Customer Service Officer.

The successful candidate will be responsible for providing exceptional customer service, handling incoming calls and correspondence, and resolving customer queries in a timely and professional manner.

Key responsibilities will include dealing with domestic and commercial customer calls, processing orders and payments, and setting up new accounts.

Additionally, the role requires managing administrative aspects of agents operating in the area, including full reconciliation of Fill Only accounts.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Required Skills and Qualifications

  • 2-3 years experience in customer-facing or administrative roles.
  • Manage high volume of inbound and outbound calls, providing support, sales, and services.
  • Excellent written and verbal communication skills.
  • Strong email etiquette and intermediate Microsoft Office skills.
  • Technically confident with quick learning ability for new systems.
  • Certificate in Business is desirable but not essential.

Benefits

We offer a range of benefits to our employees, including career development opportunities, employee recognition programs, and a supportive work environment.

Our service centers ensure rapid supply and reliable delivery nationwide, with 24/7 online services for orders, payments, and account management.

We value diversity and encourage applications from Indigenous Australians and people with disabilities.

Others

At Elgas Limited, we believe in growth through mastering challenges and collaborating with customers to achieve ambitious objectives together.

We promote limitless opportunities for growth, training, and advancement within the company.

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