Dubbo Customer Service Specialist
2 days ago
At Transport for NSW, we're looking for a flexible and technology-savvy Support Officer to join our team in Dubbo. This role offers an opportunity to make a real difference in people's lives by delivering exceptional customer experiences.
About the Role:- We're seeking someone who is process-driven, comfortable working against high volumes, and has experience in customer-facing roles.
- The successful candidate will have excellent communication skills, be proactive in resolving issues, and be able to work effectively as part of a team.
As a Support Officer, you'll play a critical role in connecting people, communities, and industry through our safe, integrated, and efficient transport system.
Key Responsibilities:- You'll provide prompt and proactive customer service via multiple channels, adhering to processes and escalating issues as necessary.
- Manage high volumes of enquiries, process transactions, and share best practices across the team.
- Act as the first point of contact for internal and external staff, handling queries and resolving issues efficiently.
Our workforce is diverse, and we're committed to inclusion and diversity initiatives. We believe that everyone deserves equal opportunities and fair treatment, regardless of their background or characteristics.
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