DeskTop Support Engineer

3 weeks ago

Wollongong, New South Wales, Australia Paxus - Technology + Digital Talent Full time

Join a busy workspace support team keeping clinicians and executives productive across multiple hospital sites. You'll steady BAU, clear aged tickets, and deliver one small but visible uplift before handover.

What you'll do

  • Own incidents and requests to SLA using ITIL practice for incident, problem, change and knowledge.

  • Build, configure, upgrade and decommission Windows endpoints to SOE/MOE standards.

  • Administer Intune or MECM for enrolment, policy and application deployment.

  • Support VIPs and senior leaders with calm, proactive communication.

  • Keep printers, desktop telephony and meeting rooms running smoothly.

  • Maintain tidy tickets, accurate asset records and short, reusable knowledge articles.

  • Assist with relocations and small rollouts while keeping BAU green.

  • Work safely in clinical areas and follow site access and security rules.

What success looks like in six weeks

  • P1/P2 SLA compliance back on target for your sites and the aged queue materially reduced.

  • Three to five concise knowledge articles published for repeat issues.

  • One contained improvement shipped (for example, print queue clean-up, Intune compliance uplift for a device cohort, or a refreshed SOE app set for a ward).

  • Clear handover notes so the team can sustain momentum.

What you'll bring

  • Senior desktop support experience in large or multi-site environments.

  • Strong Windows endpoint skills, SOE/MOE and lifecycle management.

  • Hands-on Intune or MECM, plus AD/Entra ID and Microsoft 365 admin.

  • ServiceNow (or similar) with disciplined ticket and stakeholder comms.

  • Confidence with boardrooms/exec support, AV and Teams Rooms.

  • Solid network basics (DNS, DHCP) and a current driver licence for site travel.

Nice to have

  • Hospital or government experience.

  • Jamf or mixed Windows/Mac fleet exposure.

  • Packaging experience and change approvals in an SOE environment.

Compliance and safety

  • Respirator fit-testing may be required in some clinical areas; you must be clean-shaven when a respirator is in use.

  • Ability to meet standard public sector onboarding checks.

Contract Length and extra details

  • Six-week contract, immediate start. Possibility for extension.

  • Open to both Shoalhaven and Wollongong residents. Primarily remote role with some travel to Wollongong required

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Dean Khan on + 612 9464 5515 or email dkhan@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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