
Help Desk Analyst Level 3 IT Support Engineer
6 days ago
Assett Professional Services is a Managed IT Services company that delivers outstanding value to our staff and clients. Our Business continues to grow due to the quality of the solutions that we deliver and the outstanding ongoing support provided to our customers.
What are we looking for?We're looking for an IT Support Engineer with Level 3 experience to support role out of new projects, provide technical support across our managed services clients and provide an escalation point for our service desk technicians.
More about the roleIn this role you will be required to provide skilled support in the implementation of new projects, support clients both remotely and onsite (customer-facing). This position will provide an ideal opportunity to develop your career to the next level.
- Provide L3 Technical support to clients.
- Provide an escalation point for our technical staff.
- Provide an exceptional level of customer service and care to every issue or request.
- Perform high level trouble shooting (remote or onsite where required).
- Perform daily operational activities to ensure stability of varying IT environments.
- New project implementation
- Building and maintaining a good relationship with clients.
We're looking for someone who is passionate about delivering positive customer experiences. Troubleshooting and problem solving experience is essential key to securing your position in this vacancy.
- 3-6 years experience in a technical support role
- A strong client focus, with excellent customer service skills
- Excellent communication skills, both verbal and written
- Good analytical and problem-solving skills
- Excellent prioritization and time management skills
- Thorough knowledge of Microsoft Windows server and desktop operating systems
- Strong experience with the Microsoft 365 platform
We embrace collaboration and seek to empower our clients and our staff through technology. We invest in the growth and development of our people and take great pride in our open & transparent culture. Support will be offered for pursuing external accreditation.
This rewarding position will be based in our modern Wollongong CBD office, however our area of service covers the Illawarra, Shoalhaven, Southern Highlands and Sydney.
So, if you want to be part of our team please hit the 'apply button'… we are waiting to hear from you
-
Occupational Therapist Level 3
4 weeks ago
Wollongong, New South Wales, Australia Illawarra Mercury Full timeOverviewOccupational Therapist Level 3 - Safeguards Child, and Adolescent Mental Health Response Team role at Illawarra Mercury. Support children and young people by providing mental health assessments and delivering brief interventions. Become an integral part of the Safeguards Team in the Illawarra as a Level 3 Occupational Therapist.Permanent Full Time...
-
Network Engineer
2 days ago
Wollongong, New South Wales, Australia Wollongong City Council Full time $100,467 - $116,251 per yearNetwork EngineerAt Wollongong City Council, we continuously strive to create anExtraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.Wollongong is a great place to work, live and playTogether, our responsibility is to create an inclusive community where everyone is welcome, valued and...
-
Senior Business Analyst
2 weeks ago
Wollongong, New South Wales, Australia Talent Full time $180,000 - $210,000 per yearSenior Business Analyst - CyberCyber Security12 Months ContractWollongong Location - Hybrid RoleTalent International is working in partnership with a large organisation to assist in sourcing a Senior Business Analyst to support the delivery of the CyberCyber Security Program.This is an initial 12-month contract position, but expected to extend to end of 2027...
-
Administration Officer Level 3
2 weeks ago
Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $70,000 - $75,000 per yearFind a career for the greater good in an innovative health system. Join ISLHD today.$68, $70,468.72 per annum + 12% super & salary packaging | Temporary Full Time until 11 October 2026 | Wollongong Hospital (TWH) | REQ601400 | Grade: Administration Officer Level 3 | Applications close: 28 September 2025This is a temporary parental leave relief position until...
-
Dietitian Level 3, Eating Disorder Service
4 days ago
Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $60,000 - $120,000 per yearHelp deliver outcomes that matter most to our Illawarra Shoalhaven community.$ $58.52 per hour + 12% super & salary packaging | Temporary Part Time 14 hours per week until 3 January 2027 | Illawarra Community Mental Health Service | REQ612250 | Grade: Dietitian Level 3 | Applications close: 24 October 2025Join us in shaping healthier futures. Together we can...
-
Data Engineer
2 weeks ago
Wollongong, New South Wales, Australia Scalapay Full time $120,000 - $150,000 per yearAt Scalapay, we're shaping aculturewith high standards, independent and critical thought,innovation, ownership, and continuous learning. We operate in afast-moving, tech-driven environment, and we're looking for people whothrive in change, think boldly, and take initiative.If you're ready toput your potential to the testin a hiring process designed to...
-
Electrical Engineer Automation
4 weeks ago
Wollongong, New South Wales, Australia Project Portfolio Management (PPM) Full timeElectrical Engineer Automation & ControlsJoin to apply for the Electrical Engineer Automation & Controls role at Project Portfolio Management (PPM)Electrical Engineer Automation & Controls3 months ago Be among the first 25 applicantsJoin to apply for the Electrical Engineer Automation & Controls role at Project Portfolio Management (PPM)About us PPM is a...
-
Electrical Project Engineer
4 weeks ago
Wollongong, New South Wales, Australia Project Portfolio Management (PPM) Full timeJoin to apply for the Electrical Project Engineer role at Project Portfolio Management (PPM)Continue with Google Continue with Google3 months ago Be among the first 25 applicantsJoin to apply for the Electrical Project Engineer role at Project Portfolio Management (PPM)PPM is a team of experienced professionals delivering high-value Engineering Projects for...
-
IT Helpdesk Support Casual
2 weeks ago
Wollongong, New South Wales, Australia Unitech Solutions Full time $55,000 - $60,000 per yearFull job descriptionIT Helpdesk Support Casual - WollongongUnitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support...
-
Test Analyst
2 weeks ago
Wollongong, New South Wales, Australia Objective Corporation Full time $100,000 - $120,000 per yearAbout Objective: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government Our role: The Test Analyst is responsible for ensuring software quality...