Help Desk Analyst Level 3 IT Support Engineer

6 days ago

Wollongong, New South Wales, Australia Assett Professional Services Full time $90,000 - $120,000 per year
Who are we?

Assett Professional Services is a Managed IT Services company that delivers outstanding value to our staff  and clients. Our Business continues to grow due to the quality of the solutions that we deliver and the outstanding ongoing support provided to our customers.

What are we looking for?

We're looking for an IT Support Engineer with Level 3 experience to support role out of new projects, provide technical support across our managed services clients and provide an escalation point for our service desk technicians.

More about the role

In this role you will be required to provide skilled support in the implementation of new projects, support clients both remotely and onsite (customer-facing). This position will provide an ideal opportunity to develop your career to the next level.

  • Provide L3 Technical support to clients.
  • Provide an escalation point for our technical staff.
  • Provide an exceptional level of customer service and care to every issue or request.
  • Perform high level trouble shooting (remote or onsite where required).
  • Perform daily operational activities to ensure stability of varying IT environments.
  • New project implementation
  • Building and maintaining a good relationship with clients.
About You

We're looking for someone who is passionate about delivering positive customer experiences. Troubleshooting and problem solving experience is essential key to securing your position in this vacancy.

  • 3-6 years experience in a technical support role
  • A strong client focus, with excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Good analytical and problem-solving skills
  • Excellent prioritization and time management skills
  • Thorough knowledge of Microsoft Windows server and desktop operating systems
  • Strong experience with the Microsoft 365 platform

We embrace collaboration and seek to empower our clients and our staff through technology. We invest in the growth and development of our people and take great pride in our open & transparent culture. Support will be offered for pursuing external accreditation.

This rewarding position will be based in our modern Wollongong CBD office, however our area of service covers the Illawarra, Shoalhaven, Southern Highlands and Sydney.

So, if you want to be part of our team please hit the 'apply button'… we are waiting to hear from you

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