Helpdesk Support Specialist
1 week ago
Job Summary:
">This role involves providing IT support to home and business users for various technical issues. We are looking for a skilled desktop troubleshooter with excellent communication skills and customer service experience.
">About the Role:
">- Provide on-site IT support for emails, internet setup, printers, Windows and Mac troubleshooting, data recovery, software and hardware troubleshooting, etc.
- Travel around different suburbs to provide support services.
Requirements:
">- Minimum 1 year of demonstrated experience in desktop troubleshooting.
- Technical knowledge of diagnosing problems and issues such as installation, maintenance, repair, upgrade and configuration, and troubleshooting of desktops, software, hardware, printers, internet, email and operating systems.
- Customer-facing experience is an added advantage.
- Very strong verbal communication skills.
- Owning a vehicle and having a valid Australian driving license is required.
- Quick thinker and self-motivated with a go-getter attitude.
- Motivated to earn commissions on up-selling support packages to existing customers.
- Must be based in Wollongong and have work rights.
Additional Information:
">- This is a part-time role that can be converted to permanent full-time later.
- No minimum guaranteed number of hours per week.
- On-demand support role.
- Prepared to work and travel within a radius of at least 30 kms from your base location.
- Can choose to work on weekends for additional income.
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