Claims Manager

Join Suncorp as a Claims Manager (12-Month Contract)
Make a real impact, one claim at a time.

Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we're looking for passionate professionals to join our Terri Scheer Claims team – one of Australia's leading providers of landlord insurance.

Why This Role Matters

As a Claims Manager, you'll be the first point of contact for landlords navigating property damage, tenant issues or financial loss. You'll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care.

What You'll Be Doing

• Manage Claims End-to-End: Own a portfolio of claims, providing clear, timely updates and outcomes.
• Deliver Exceptional Service: Be the calm voice and trusted advisor for customers during often stressful times.
• Liaise Across Teams: Work closely with assessors, trades, internal departments, and external partners to get the best outcomes.
• Use Sound Judgement: Apply policies and procedures with fairness, efficiency, and empathy.
• Champion Continuous Improvement: Bring ideas and feedback to the table – we value fresh thinking.

Why You'll Love Working at Suncorp

When you join Suncorp, you're not just taking on a job — you're embarking on a career with a company that values your growth, well-being, and success. Here's what we offer:

• Salary: $79,500 inclusive of 12% Super
• Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working:Work where you thrive with our flexible blend of on-site and at home work arrangements.
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements
• Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer: National, trusted company with an inclusive and diverse workplace.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

What You'll Bring

• Empathy & Compassion: You genuinely care about helping others and easing their concerns.
• Strong Communication Skills: You're confident, clear and professional – even under pressure.
• Integrity & Accountability: You do the right thing, even when no one's watching.
• Digital Confidence: Comfortable navigating systems, tools, and digital workflows.
• Time Management: You can balance competing priorities while staying on top of your caseload.
• Resilience & Flexibility: You adapt to change and bounce back quickly from challenges.

Why Suncorp?

For over a century, Suncorp has helped individuals, families, and businesses protect what matters most. We're committed to building a better, more sustainable future – for our customers, communities, and teams.

At Suncorp, diversity is celebrated and all voices are welcome. If you're looking for a role with purpose, people, and potential – this could be your next great move.

Ready to Chase the Sun?

Apply now and be part of a team that's trusted by thousands of Australian landlords every day.

Need adjustments or support through the recruitment process? We're here to help. Reach out for a confidential chat: [emailprotected]

Salary match Number of applicants Skills match

Insurance & Superannuation More than 10,000 employees

Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.

Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.

Perks and benefits A hybrid workplace Greater support for working parents Paid volunteer and emergency response leave Brighter Futures Health and wellbeing Invest in your future

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