IT Helpdesk Specialist

2 weeks ago

Gold Coast, Queensland, Australia Tagaddod Full time

Tagaddod is seeking a dedicated IT Helpdesk Specialist to join our IT support team. In this role, you will provide first-level technical support to our staff and address IT-related issues efficiently. You will play a vital role in ensuring that all computer systems operate smoothly and that employees receive timely and effective assistance. Your expertise in troubleshooting and problem-solving will be essential in maintaining a productive workplace.

Responsibilities
  • Respond to user-reported issues via email, phone, or ticketing system.
  • Provide basic troubleshooting for laptops, desktops, printers, and mobile devices.
  • Support user accounts and access management (e.g., password resets, profile setup).
  • Assist with setup and configuration of devices for new employees.
  • Maintain documentation of issues and resolutions in the support system.
  • Escalate unresolved or complex issues to Tier II support when necessary.
  • Track and update IT inventory when assigning or receiving devices.
    • Bachelor's degree in IT, Computer Science, or a related field.
    • 0-2 years of hands-on experience in a helpdesk or technical support role.
    • Good understanding of Windows.
    • Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
    • Strong communication skills and a problem-solving mindset.
    • Ability to stay calm and helpful under pressure.
    Preferred Qualifications:
    • Experience with Google Workspace or Microsoft 365.
    • Familiarity with a ticketing system (e.g., Freshdesk, Jira, or Zendesk).
    • Eagerness to learn and grow in a fast-paced environment.

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